Chief Engineer: AI Platform & Systems Architect

Commonwealth Bank Of Australia; Melbourne; On-site; AUD 180,000 - 320,000; Full time

Job summary

Commonwealth Bank is seeking a deeply technical Chief Engineer to define the technology foundations and engineering direction needed to create simpler, smarter and more connected experiences for millions of customers and colleagues.

You’ll lead across customer service platforms, voice, messaging, journey orchestration and AI-enabled capabilities, turning ambitious strategy into safe, scalable, production-ready outcomes, while mentoring senior engineers and shaping architecture across groups.

Qualifications

• Experience leading technology strategy and architecture for large-scale enterprises.
• Strong track record modernising complex technology estates and communicating decisions to senior stakeholders.
• Deep knowledge of modern software architecture (cloud, distributed systems, microservices).
• Experience designing resilient, highly available systems with security and risk controls.
• Proficiency in modern delivery practices: automation, CI/CD, observability, secure engineering.

Responsibilities

• Setting technical direction and building a culture of engineering excellence and pragmatic delivery.
• Shaping architectural roadmaps across customer service, including digital, assisted and AI-enabled experiences.
• Leading modernisation across legacy and future platforms, reducing complexity and debt while protecting critical services.
• Establishing reusable service domains, APIs and events adopted across the Group.
• Developing foundations for customer context, journey orchestration, voice and AI experiences.
• Driving modern software practices including CI/CD, automated testing, observability and production readiness.
• Engineering resilience, reliability, security and operational risk management in critical services.
• Mentoring senior engineers and influencing leaders across product, architecture, cyber and risk.

Skills

Tech strategy

Engineering leadership

Architectural judgement

Cloud platforms

AI-enabled experiences

CI/CD and automation

Security and risk

Mentoring engineers

Job description

Commonwealth Bank is seeking a deeply technical Chief Engineer to define the technology foundations and engineering direction needed to create simpler, smarter and more connected experiences for millions of customers and colleagues.

You’ll lead across customer service platforms, voice, messaging, journey orchestration and AI-enabled capabilities, turning ambitious strategy into safe, scalable, production-ready outcomes, while mentoring senior engineers and shaping architecture across groups.