Sr Technical ServiceNow Consultant (Technology Workflows - IT Operations & IT Assets Management)

Tata Consultancy Services; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Tata Consultancy Services Limited (TCS) Australia is seeking a Senior Technical ServiceNow Consultant (Technology Workflows - IT Operations & IT Assets Management) to drive large ServiceNow engagements from Sydney or Melbourne. You will architect scalable solutions, guide cross‑functional teams, and oversee end‑to‑end delivery in ITOM and ITAM.

The ideal candidate has 10+ years of hands-on ServiceNow experience, certifications, strong stakeholder engagement, and a proven track record delivering

Qualifications

• Minimum 5 years of hands-on experience in configuring and developing ServiceNow or equivalent solutions within IT infrastructure and operations management.
• Experience engaging technical and business stakeholders to gather requirements and design end-to-end solutions.
• Strong ability to present complex concepts through visual models, workflows, and wireframes.

Responsibilities

• Manage technical delivery streams within large ServiceNow engagements across matrixed teams.
• Lead process re-engineering workshops and guide customers to maximize value of ServiceNow technologies.
• Architect scalable, best-practice solutions and present concepts to stakeholders.
• Configure and develop automation workflows aligning to ServiceNow standards.
• Mentor colleagues and contribute to pre-sales scoping and estimation.

Skills

ServiceNow

Stakeholder engagement

Visualization

Customer focus

Analytical thinking

Creativity

Curiosity

Communication

Leadership

Agile

Data management

Tools

SCOM

SolarWinds

Netcool

Job description

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Role : Senior Technical ServiceNow Consultant (Technology Workflows - IT Operations & IT Assets Management)

Experience : 10+ Years

Location : Sydney / Melbourne

Job Type : Full Time (Permanent)

• Minimum 5 years of hands-on experience in configuring and developing ServiceNow or equivalent solutions within related IT infrastructure and operations management domain (e.g. Discovery, CMDB, Event Management, Cloud/Resource Management, Hardware Asset Management and Software Asset Management)
• Familiar with leading IT infrastructure and operations management related systems and tools
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Skilled at engaging both technical and business stakeholders to gather requirements and design end-to-end solutions
• Strong ability to simplify and present complex concepts through visual models, workflows, and wireframes
• Deep customer focus with a passion for delivering excellence
• Combines creativity with analytical thinking and effective problem-solving
• Naturally curious, proactive, and self-driven in adopting new technologies
• Thrives in fast-moving environment with concurrent assignments
• Exceptional communication, collaboration, and interpersonal skills
• Demonstrated success as both a team contributor and leader
• Experienced in Agile delivery methodologies and collaborative project execution
• Strong grasp of data management, database design, and related concepts

ServiceNow Certifications (required or must achieve within the first 90 days):

• Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS) - ITSM / Discovery / Service
• Mapping / Event Management / Cloud Provisioning and Governance
• Certified Implementation Specialist (CIS) - Hardware Asset Management & Software Asset Management

Desired ServiceNow Certifications (required or must achieve within the first year):

• Completion of Architecture Excellence (ArchX) program

Preferred experience:

• Proven experience delivering ITIL-aligned ITSM and CMDB implementations across enterprise environments
• Strong grasp of Incident, Problem, Change, and Request processes with handson Service Management expertise
• Deep infrastructure knowledge across compute, network, storage, and cloud platforms (AWS, Azure, VMware, Google)
• Advanced system administration skills in Windows Domain and Unix, including domain structures, permissions, and SUDO policies
• Skilled in troubleshooting IP protocols, connectivity, and firewall issues using tools such as SCOM, SolarWinds, and Netcool
• Familiar with multi-tier and micro-service application architectures and web Technologies
• Must be able to travel up to 30% annually, where required
• Must be able to accommodate adjusted working hours to support customers across APAC region

Key Responsibilities :

• Manage technical delivery streams within large ServiceNow engagements, across diverse matrixed and cross-functional teams
• Facilitate process re‑engineering and optimisation workshops and guide customers to maximise the value of ServiceNow technologies.
• Act as a domain expert in Technology Workflows - IT Operations Management and IT Asset Management, consulting effectively and navigating strategically across specialised areas (e.g. ITOM Visibility, Health & Optimisation, Hardware Asset Management and Software Asset Management)
• Architect scalable, best-practice solutions and present technical concepts effectively to varied business and technical stakeholders
• Create detailed user stories, test strategies, solution design documents and customer hand-over deliverables
• Configure and develop automation workflows and domain specific solutions aligning to ServiceNow standards
• Ensure consistent quality through technical oversight and testing
• Support pre-sales by leading scoping, solutioning, and estimation discussions
• Contribute innovation, best practices, and thought leadership to global CEG and product teams.
• Mentor colleagues, guide on customers, and partners on technical excellence and delivery quality

Top Reasons to Join Our Team at TCS Australia

Attractive compensation & rewards

We offer a highly competitive salary package aligned with the Australian market, complemented by performance-based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your contributions truly matter.

Global exposure with local impact

At TCS, you’ll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world‑class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally.

Empowering leadership & supportive environment

Our leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued.

We believe in careers, not just jobs. With continuous learning, certification support, career mobility, and clear progression pathways, TCS empowers you to grow and evolve — whether you want to deepen your expertise, explore new domains, or take on leadership roles.

Inclusive, collaborative culture

Diversity, inclusion, and respect are central to who we are. At TCS Australia, you’ll join a workplace where collaboration thrives, individuality is valued, and everyone can contribute to meaningful outcomes.

Continuous learning & cutting‑edge innovation

We invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies. You’ll be part of an environment that constantly challenges and expands your capabilities.

A Great Fit for the TCS Culture

We’re looking for people who are:

• Passionate about technology and transformation
• Driven by curiosity, innovation, and continuous learning
• Excited to work in a collaborative, purpose-driven environment
• Motivated by delivering real impact for clients, communities, and society

Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape how we work and how we grow together.

The TCS Community in Australia and Beyond

• Global strength: Over 600,000+ associates in 55+ countries, united by a shared purpose — to innovate and make a difference.
• Local presence: A trusted partner to Australia’s leading enterprises across financial services, government, retail, healthcare, telecom, and more.
• Social impact: Deeply committed to sustainability, digital inclusion, and community engagement initiatives in Australia and around the world.
• Empowered workplace: We foster a culture where diversity, equity, and accessibility are integral to how we operate.

We don’t just imagine a better future — we help build it.

About TCS

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We have partnered with many of the world’s largest organisations to help them transform their businesses, operating models, and technology ecosystems.

Learn more at www.tcs.com.

Equal Opportunity Employer

TCS is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Note:

Compensation details are accurate as of this posting and may be adjusted in line with Australian laws and market conditions. Applicants may be asked to attend interviews in person or via video conference and present valid identification during the process