Sr Product Service Engineer

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team that cares about the work we do and about each other. We are makers, problem solvers, and future world builders creating stronger, more sustainable communities. We don't just talk about progress and innovation – we make it happen with our customers, where we work and live. Together, we are building a better world for everyone.

Caterpillar Australia is part of Caterpillar Inc., a global organization with approximately 115,000 employees. Our brand is renowned worldwide and is built on core values: Integrity, Commitment, Excellence, Teamwork, and Sustainability. We embody these values in everything we do.

Position Overview:

Caterpillar Australia is seeking a Senior Product Service Engineer to join our team. The successful candidate will provide ongoing support and technical guidance to Customer and Dealer personnel.

Product Service Engineers assist in identifying and correcting product deficiencies, improving product design, and implementing improvements to products within their responsibility areas.

Your role will include keeping Engineering, Service Engineering management, and the dealer organization informed about product issues by preparing Failure Analysis and Summary Reports and reviewing Problem Lists.

You will be recognized as a Subject Matter Expert (SME) in equipment management and site application for the HRV product.

Main Responsibilities:

• Support Field Follow and New Product Introduction
• Identify and correct product deficiencies, improve product design, and adapt improvements using CPI and DSN processes
• Maintain technical communication between Caterpillar and Dealers via the DSN system
• Prepare Failure Analysis and Summary Reports, review Problem Lists, and communicate solutions
• Issue Technical Information Bulletins, Service Magazines, or Service Letters upon resolution of product issues
• Travel to customer mine sites for field follow-up and investigation
• Manage equipment and site applications

Skills and Experience:

• Strong electrical and/or mechanical aptitude, with a relevant degree or trade background
• Excellent communication skills with technical clients, interpersonal skills, and the ability to influence and motivate others
• Background in engineering or manufacturing, familiar with materials, equipment, and processes
• College or university degree or equivalent experience

Preferred: A strong background in electrical and/or mechanical knowledge related to machinery

Additional Information:

Caterpillar Australia is not currently hiring individuals requiring sponsorship for employment-based visas.

Posting Dates:

April 24, 2025 - May 7, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

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