Specialist IT Engineer Applications

Urban Utilities; Brisbane; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible WFH

Salary Packaging

Parental Leave

Wellbeing & Leave

Workplace Discounts

Job summary

Urban Utilities seeks an experienced Specialist IT Engineer - GIS to maintain, support and enhance our Spatial Applications. The role focuses on keeping the GIS platform, related applications and infrastructure available, performing maintenance and upgrades, and contributing to development initiatives within a collaborative Digital Operations team.

You will work on incidents, governance, and platform improvements while supporting enterprise-scale GIS environments across South East Queensland.

Qualifications

• Extensive experience supporting complex GIS environments.
• Strong customer-focused approach and commitment to operational excellence.
• Experience with enterprise GIS platforms is essential.

Responsibilities

• Provide support for spatial-related service requests across the organisation.
• Investigate and resolve incidents impacting GIS systems and applications.
• Troubleshoot and maintain GIS server infrastructure and SQL-based geodatabases.
• Develop and enhance spatial solutions using FME, Geocortex/VertiGIS, Python and SQL.
• Support platform upgrades, patches and proactive maintenance activities.
• Adhere to change management processes and governance requirements.
• Participate in scheduled out-of-hours production changes when required.
• Contribute to the on-call support roster for the Spatial Platform.

Skills

GIS Admin

ArcGIS Enterprise

ArcMap

ArcGIS Pro

FME Form

FME Flow

SQL Geodatabases

Python

SQL

Geocortex/VertiGIS

MS 365

Job description

At Urban Utilities, our purpose is simple yet powerful – Enrich Quality of Life. With a $7 billion asset base and services spanning 1.5 million residents and more than 31,000 commercial customers across South East Queensland, we are committed to enhancing the liveability of our communities every day.

We are looking for an experienced Specialist IT Engineer to join our Spatial Applications team. In this role, you'll help maintain, support and enhance the critical spatial systems and infrastructure that underpin service delivery across our organisation.

Working within our Digital Operations team, you'll play a key role in ensuring the availability, performance and continuous improvement of our GIS platform and associated applications. You'll respond to incidents, perform system maintenance and upgrades, contribute to development initiatives, and support the delivery of business enhancements. You'll be backed by a collaborative team of spatial specialists who work across both administration and development disciplines.

Specialist IT Engineer - GIS

At Urban Utilities, our purpose is simple yet powerful – Enrich Quality of Life. With a $7 billion asset base and services spanning 1.5 million residents and more than 31,000 commercial customers across South East Queensland, we are committed to enhancing the liveability of our communities every day.

We are looking for an experienced Specialist IT Engineer to join our Spatial Applications team. In this role, you'll help maintain, support and enhance the critical spatial systems and infrastructure that underpin service delivery across our organisation.

Working within our Digital Operations team, you'll play a key role in ensuring the availability, performance and continuous improvement of our GIS platform and associated applications. You'll respond to incidents, perform system maintenance and upgrades, contribute to development initiatives, and support the delivery of business enhancements. You'll be backed by a collaborative team of spatial specialists who work across both administration and development disciplines.

About the Team

This role sits within the Digital Operations Team and forms part of the "Run" stream of our Plan, Build, Run delivery model. This framework guides how we plan strategic initiatives, build and implement digital solutions, and operate and maintain critical technology services. Within the Run stream, our focus is on ensuring the stability, security, reliability and ongoing enhancement of the Spatial Platform that supports our business operations.

What You'll Do

• Provide support for spatial-related service requests across the organisation.
• Investigate and resolve incidents impacting GIS systems and applications.
• Troubleshoot and maintain GIS server infrastructure and SQL-based geodatabases.
• Develop and enhance spatial solutions using FME, Geocortex/VertiGIS, Python and SQL.
• Support platform upgrades, patches and proactive maintenance activities.
• Adhere to established change management processes and governance requirements.
• Participate in scheduled out-of-hours production changes when required.
• Contribute to the on-call support roster for the Spatial Platform.

About You

To be successful in this role, you'll bring extensive experience supporting complex GIS environments, along with a strong customer-focused approach and a commitment to operational excellence.

Key skills and experience include:

• Demonstrated experience as a GIS Administrator, ideally supporting enterprise-scale spatial environments.
• Strong experience with Esri ArcGIS Enterprise, ArcMap and ArcGIS Pro.
• Proven experience using FME Form and FME Flow.
• Experience managing and supporting SQL-based geodatabases.
• Experience developing solutions using Python and SQL.
• Exposure to Geocortex / VertiGIS Workflow will be highly regarded.
• Strong troubleshooting and problem-solving skills.
• Proficiency with Microsoft 365 applications, including Outlook, Teams, Word and Excel.

Please note candidates are required to reside and work in Queensland and a have a clear current criminal history check and references provided prior to start date.

Why Join Us?

At Urban Utilities, you'll be part of a purpose-driven organisation that delivers essential services to communities across South East Queensland. We offer:

• A flexible WFH model.
• Meaningful work supporting critical infrastructure and business operations.
• Opportunities to work with modern spatial technologies and enterprise-scale platforms.
• A collaborative and supportive team environment focused on continuous improvement and innovation.

At Urban Utilities, we believe our workforce should reflect the community we serve. We welcome applications from people of all backgrounds and experiences, including First Nations peoples, people with disability, members of the LGBTIQ+ community, veterans, emergency responders and people from culturally and linguistically diverse backgrounds.

You might not meet every single requirement listed. If you are excited about the role and believe you can make a strong contribution, we encourage you to apply.

If you require adjustments at any stage of the recruitment process, please let us know so we can support you.

Why Urban Utilities

Urban Utilities delivers essential water and wastewater services to more than 1.5 million people across South East Queensland. Every day, our teams work to support thriving communities and a sustainable future.

• Generous Salary Packaging options, including novated leases
• Corporate discounts across Health insurance, technology and more
• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

There’s no us without you. Come shape the future with us.

This position is subject to relevant security clearance and if applicable, Security of Critical Infrastructure requirements

For further information please contact our Talent team at*******@urbanutilities.com.au