Spare Parts Interpreter

Brisan Motorcycles; Newcastle; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Base + Commission + Superannuation

Staff discounts on parts and gear

Ongoing training and development

Secure full-time role

Job summary

Brisan Motorcycles is Islington, Newcastle-based and expanding its busy parts team. This full-time role focuses on interpreting, sourcing and supplying parts and accessories for customers and workshop, with the flexibility to step into Service Advisor duties when needed. Saturday work forms part of the roster.

You will join a long-standing dealership that values customer service, offers staff discounts on parts and gear, and supports ongoing training and development.

Qualifications

• Experience interpreting motorcycle parts and accessories.
• Proven customer-service focus.
• Excellent communication and punctuality.

Responsibilities

• Accurately interpret, source and supply motorcycle parts and accessories for retail, trade and workshop customers
• Serve customers at the parts counter and by phone/email with friendly advice
• Process sales, orders and returns through the dealership management system
• Manage stock control, ordering, receiving, back-orders and stocktakes
• Work closely with workshop technicians to keep jobs moving
• Step into Service Advisor duties when needed, booking service work and coordinating between customers and the workshop
• Keep parts and accessory displays tidy and well-stocked
• Deliver a consistently high standard of customer service

Skills

Spare Parts Interpreter

Customer Service

Communication Skills

Team Player

Tools

Dealership Management System

Parts Catalogues

Job description

Brisan Motorcycles is an established motorcycle dealership based in Islington, Newcastle, with a strong reputation for looking after riders across sales, parts and service. As the workshop and showroom stay busy, we're expanding the parts team.

About the role

This is a full-time position in the busy parts department. Your primary focus will be parts interpreting, sourcing and supplying the right parts and accessories for customers and workshop, with the flexibility to step into a Service Advisor capacity when the team needs a hand. Saturday work forms part of your rostered week.

Key responsibilities

• Accurately interpret, source and supply motorcycle parts and accessories for retail, trade and workshop customers
• Serve customers at the parts counter and over the phone and email, providing knowledgeable, friendly advice
• Process sales, orders and returns through the dealership management system
• Manage stock control, ordering, receiving, back-orders and periodic stocktakes
• Work closely with workshop technicians to keep jobs moving
• Step into the Service Advisor role as required, booking in service work, raising job cards, keeping customers updated and coordinating between customers and the workshop
• Keep parts and accessory displays tidy and well-stocked
• Deliver a consistently high standard of customer service

About you

• Proven experience as a Spare Parts Interpreter, ideally in the motorcycle, powersports or automotive industry
• Confident using parts catalogues and dealership management systems
• Strong product knowledge and a genuine customer-service focus
• Excellent communication skills and a reliable, punctual, team-oriented approach
• Available to work full-time, including Saturdays
• Happy to step into service advisor duties when needed
• A current driver's licence

What we offer

• Base + Commission + Superannuation
• A full-time, secure role with a stable, well-regarded local dealership
• A supportive, close-knit team who love what they do
• Staff discounts on parts, accessories and gear
• Ongoing training and development