Sorting, Production and Merchandise Clearance Supervisor

UnitingCare Queensland; Sunshine Coast Regional; On-site; AUD 88,993,000 - 104,698,000; Full time

Benefits offered by this job

NFP Salary Packaging

Staff Discounts

Parental leave

Career development

Flexible work arrangements

Job summary

UnitingCare Queensland’s Lifeline division seeks a Sorting, Production and Merchandise Clearance Supervisor to lead the Sunshine Coast warehouse operations, overseeing sorting, production flows and merchandise clearance processes. You will manage staff and volunteers, optimise stock, pricing, and merchandising to drive profitability and customer value.

You will collaborate with store teams, apply best-practice warehouse management, monitor performance, and contribute to safety and budget goals

Qualifications

• Demonstrated experience supervising staff and volunteers in a retail, warehouse, or logistics environment.
• Strong understanding of warehouse operations, including stock flow, inventory management, and production workflows.
• Experience in retail operations, including merchandising, pricing, and monitoring sales performance.
• Strong communication and stakeholder engagement skills.
• Blue Card

Responsibilities

• Lead and coordinate all aspects of sorting, production, and merchandise clearance operations, ensuring integration and efficiency across the end-to-end process from receipt of goods to clearance.
• Provide formal leadership to the Sorter team and build productive relationships with store teams including staff and volunteers, aiding in achievement of financial targets.
• Monitor industry trends and best practice in retail and warehouse management, applying relevant learnings to the local context.
• Identify and implement strategies to maximise profitability, including stock management, pricing, merchandising, and promotional activities.
• Take accountability for contributing to achieving budgeted revenue and expense targets for the warehouse and clearance program, including monitoring and reporting on financial performance.
• Produce and update rosters, adjusting tasks based on daily workflow requirements.
• Analyse business performance data to identify trends, risks, and opportunities for improvement, and provide recommendations to the Business Manager.
• Oversee the management of GST delivery, daily fulfilment of shop orders, and ensure accurate and timely reporting of operational data.
• Represent the warehouse and Clearance Function in organisational meetings, projects, and initiatives as required.
• Provide coaching and support to team members in the Warehouse and stores to foster engagement, accountability and cross unit collaboration.
• Ensure compliance with organisational safety standards and promote a culture of safety.

Skills

Staff supervision

Retail operations

Warehouse operations

Communication

Stakeholder engagement

Education

Retail/Warehousing/Logistics/Business qualification desirable

Job description

Sorting, Production and Merchandise Clearance Supervisor

Sorting, Production and Merchandise Clearance Supervisor | Lifeline

Employment Term: Permanent Full Time

Remuneration: $32.67p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay)

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

Make a meaningful difference with Lifeline

Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.

Asa Sorter, Production and Merchandise Supervisor you’ll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of Queensland’s leading charity retail brand. Our Distribution Centres across Queensland provide our 120 retail stores with quality donated goods, giving pre-loved items a second life and bringing in profit to support our Crisis Support Line and suicide prevention services.

Let’s make a meaningful difference, together.

Your part in our Lifeline team

The Sorting, Production and Merchandise Clearance Supervisor plays a pivotal role in ensuring the seamless integration of sorting, production, and merchandise clearance operations within the Lifeline Retail Services Sunshine Coast warehouse. This position is central to driving efficiency across the entire process - from the initial sorting of donated goods through production workflows to the clearance of merchandise - creating a cohesive system that maximizes value and customer satisfaction. You will:

Lead and coordinate all aspects of the sorting, production, and merchandise clearance operations, ensuring integration and efficiency across the end-to-end process from receipt of goods to clearance.

Provide formal leadership to the Sorter team and building productive relationships with store teams including staff and volunteers, assisting in achievement of financial targets.

Monitor industry trends and best practice in retail and warehouse management, applying relevant learnings to the local context.

In consultation with the Business Manager, identify and implement strategies to maximise profitability, including stock management, pricing, merchandising, and promotional activities.

Take accountability for contributing to achieving budgeted revenue and expense targets for the warehouse and clearance program, including monitoring and reporting on financial performance.

Produce and update rosters, adjusting tasks based on daily workflow requirements.

Analyse business performance data to identify trends, risks, and opportunities for improvement, and provide recommendations to the Business Manager.

Oversee the management of GST delivery, daily fulfilment of shop orders, and ensure accurate and timely reporting of operational data.

Represent the warehouse and Clearance Function in organisational meetings, projects, and initiatives as required.

Provide coaching and support to team members in the Warehouse and stores to foster engagement, accountability and cross unit collaboration.

Ensure compliance with organisational safety standards and promote a culture of safety.

What makes a difference for us?

Demonstrated experience supervising staff and volunteers in a retail, warehouse, or logistics environment, ideally in a high-volume or multi-site setting

Strong understanding of warehouse operations, including stock flow, inventory management, and production workflows

Experience in retail operations, including merchandising, pricing, and monitoring sales performance

Strong communication and stakeholder engagement skills, with the ability to collaborate and resolve operational challenges

Relevant tertiary qualification in Retail, Warehousing, Logistics or Business is desirable but not essential

Blue Card

What makes a difference for you?

NFP Salary Packaging:

Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained

Staff Discounts:

Participation in our team member purchasing program

A recognition and rewards platform

providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave

offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunities

to challenge yourself, grow and make a meaningful difference

Flexible work arrangements

to support work-life balance

A positive and inclusive team

based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our Lifeline, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

provide welcoming, safe and nurturing services for children

implement measures to prevent child abuse and neglect within our services

appropriately and immediately address child abuse and neglect if it does occur

abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple– everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.