Sonder Responder

Sonder; Mildura; On-site; AUD 55,000 - 83,000; Part time

Benefits offered by this job

Casual on-call

On-site in Mildura

Job summary

Sonder is seeking flexible, on-call Responders in the Mildura region to support our on-the-ground emergency and safety network. This casual role offers 24-hour on-call rosters, with compensation for on-call availability and incident response.

Selected candidates will join a growing national network, with a focus on empathetic, decisive action and strong local connections. Applicants should have recent experience in emergency services, military, or security work in Australia, and must be able to

Qualifications

• Experience in Australian emergency services, military, or security work is preferred.
• Ability to assess critical situations and recommend next steps.
• Empathy and strong interpersonal skills are essential.

Responsibilities

• Assist the Response Network Manager in coordinating on-the-ground support.
• Engage with stakeholders to support Sonder’s operations and outputs.
• Nurture partnerships and training for the responder network.
• Provide input to operational procedures and network management.
• Conduct emergency and non-emergency responses as required within the network.

Skills

Emergency response

Decision making

Empathy

On-call readiness

Job description

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents. By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder!

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our Impact And Scale

• 1,000,000+ members across multiple countries
• 200+ team members, plus an extensive network of on-the-ground responders

If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

About The Role

At the heart of our operation is our Response Network of Sonder Responders who provide in-person support to our members who need help, when they need it, in coordination with our Support Centre.

Ideally Based In, Or Around

• Mallee Region - Mildura, Robinvale, Swan Hill

Serving and former workers from within the identified industries are eligible to apply, as there is plenty of flexibility to enjoy your work-life balance with your on-call capacity. You’ll be a part of the Sonder Responders Network employed in a casual capacity.

Sonder Responders work a flexible, 24-hour on-call roster, and this is an exciting opportunity for the right people to build and expand the network in Australia from the ground level. Your experience in decision-making, response, empathy, and a drive to help others will be essential to success and satisfaction in this role. You will be free to nominate your hours of availability and will be generously compensated with remuneration for both on-call availability, when required, and incident response.

You will also, when required, assist the Response Network Manager to:

• Conduct stakeholder engagement to support Sonder’s business and operational outputs as directed
• Nurture partnership relations, engagement and training
• Provide input to operational procedures and network management
• Conduct emergency and non-emergency support responses as required to support the network of responders in your area

Who are we looking for?

We’re seeking experienced individuals from the military, law enforcement, mental health sector or emergency services industries who are passionate about providing assistance to people in need. We are looking for someone who is confident in their ability to assess a critical situation and determine, or recommend, the next steps. Empathy is essential.

You Will Have

• Recent or current experience in Australia within emergency services, military and/or security-related work and a strong network of contacts in the local area
• High level of self-awareness, motivation, and self-management
• Ability to set priorities, act on key issues and make quick decisions while displaying interpersonal sensitivity
• Ability to work a flexible, on-call roster

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC. If you have recently obtained these clearances, please indicate this in your application.

For any enquiries, or to arrange a confidential conversation, please contact [e-mail]