Solutions Consultant

Elmo Software; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work 3:2

Parental leave 12/6

Birthday / You day

Learning & Development

Social & Diversity clubs

Wellbeing initiatives

Mental Health/EAP

Flare Benefits

Job summary

Elmo Software Pty Ltd in Melbourne is seeking a Solutions Consultant to partner with sales, product and customer teams, translating customer challenges into practical demonstrations of ELMO's platform. You will bring product demonstrations to life and tailor them to each customer’s context and audience.

You will lead engaging presentations, address technical questions, and act as a trusted advisor throughout the sales process, helping connect business needs with scalable, valuable solutions.

Qualifications

• At least two years' experience in a similar role such as Solutions Consulting, Sales Engineering, Presales or Consulting in a SaaS organisation.
• Ability to present software solutions in a way that clearly links product capabilities to customer needs and business value.
• Confidence explaining technical concepts to non-technical audiences.
• Strong time and project management skills with attention to detail and ability to manage competing priorities.
• Exceptional written and verbal communication, presentation and storytelling skills.
• Strong problem-solving ability, curiosity and commercial acumen.
• Collaborative, customer-focused approach with the confidence to engage stakeholders at different levels.

Responsibilities

• Build strong working relationships with sales and leadership to enable collaborative customer engagements.
• Lead a solutions-focused sales approach by aligning platform capabilities to customer challenges and outcomes.
• Plan and deliver compelling product presentations and demonstrations tailored to requirements and audience.
• Explain capabilities and address customer questions to build confidence in the solutions.
• Partner with product and internal teams to provide feedback and enablement for improvements.
• Coordinate and respond to RFPs and tenders with internal SMEs to ensure high-quality responses.
• Deliver presentations and webinars at prospect and customer events as required.
• Contribute to team playbooks and assets to improve efficiency and scalability.

Skills

Solutions Consulting

Presales / Sales Engineering

Time & Project Management

Communication & Storytelling

Technical Presentation

Collaboration

Commercial Acumen

Job description

Some of our benefits include:

• Hybrid work set up - 3:2 Split!
• Paid Parental leave - 12 weeks primary, 6 weeks secondary
• Birthday leave, YOU day each year, as well as connecting people leave (up to 2 weeks working from anywhere)
• Inhouse Learning and Development initiatives
• ELMO Social and Diversity clubs
• Wellbeing initiatives
• Mental Health/EAP programs
• Flare Benefits (great discounts, novated leasing, salary sacrifice)

Our values:

• Reimagine What's Possible - We believe innovation is human at its core. By staying open, fearless, and adaptive, we continuously push boundaries - while keeping people at the heart of everything we do.
• Obsess over Customers - Everything we do is designed to positively impact our customers.
• Help Others Thrive - Be they colleagues, communities or customers, we champion ways to help others thrive.
• Be Fearlessly Optimistic - We bring unwavering positivity to any challenge, as we know it will drive meaningful change.

Please note: Our internal Talent Acquisition team has got this covered, we're not open to using an agency for this role.

Job Description

Job Description:
Reporting to the Solutions Consultant Manager, as a Solution Consultant, you will work closely with ELMO's sales, product and customer teams to understand customer challenges and demonstrate how ELMO's solutions can create meaningful business value. You will bring ELMO's platform to life through engaging product presentations and demonstrations tailored to each customer's requirements, industry context and audience. You will act as a trusted advisor throughout the sales process, helping customers connect their business needs with practical, scalable solutions.

What you’ll do:

• Build strong working relationships with sales representatives and sales leaders, contributing to a collaborative, team-based approach to customer engagements.
• Lead a solutions-focused sales approach by aligning ELMO's platform capabilities to customer challenges, priorities and desired outcomes.
• Plan and deliver compelling product presentations and demonstrations tailored to technical requirements, use cases and audience needs.
• Apply strong product knowledge to explain capabilities, address complex customer questions and build confidence in ELMO's solutions.
• Partner with product, customer and other internal teams to provide feedback, support enablement and contribute to continuous improvement.
• Coordinate and complete multiple RFPs and tenders simultaneously, working with internal subject-matter experts to develop accurate, high-quality responses.
• Deliver presentations, webinars and demonstrations at prospect and customer events when required.
• Contribute to team initiatives, playbooks, reusable assets and other projects that improve the effectiveness and scalability of the Solutions Consulting function.

Desired Skills and Experience

What you’ll bring

• At least two years' experience in a similar role, such as Solutions Consulting, Sales Engineering, Presales or Consulting, ideally within a SaaS organisation.
• The ability to present software solutions in a way that clearly connects product capabilities to customer needs and business value.
• Confidence explaining technical concepts to non-technical audiences.
• Strong time and project management skills, with excellent attention to detail and the ability to manage competing priorities.
• Exceptional written and verbal communication, presentation and storytelling skills.
• Strong problem-solving ability, curiosity and commercial acumen.
• A collaborative, customer-focused approach and the confidence to work with stakeholders at different levels.

Desirable experience

• Previous presales experience with HR, payroll, recruitment or talent-management software.
• An understanding of HR, payroll, recruitment or talent-management processes.
• Familiarity with software integrations, APIs and integration design concepts.
• Experience responding to RFPs, tenders or complex procurement processes.

ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. We are also committed to advancing reconciliation at ELMO through our Reflect Reconciliation Action Plan (RAP).

ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team - a commitment reflected in our .
As the first software company in Australia and New Zealand to achieve ISO : Certification, we're passionate about responsible, secure and safe AI. Key to this role is an awareness of data privacy and security, as you'll be working with sensitive employee data in accordance with our ISO : Certified security policies.