Solution Engineer - Sydney, NSW

FCM Travel Australia; Sydney; On-site; AUD 120,000 - 190,000; Full time

Benefits offered by this job

Inclusive culture

Staff discounts

Travel discounts

Career development

Health & wellbeing

Job summary

FCM Travel Australia is seeking a Solution Engineer to support business acquisition and retention for LMS brands, partnering with Sales, Account Management, Product and Technology to demonstrate capabilities and win strategic accounts. Based in Australia (Brisbane, Sydney or Melbourne), the role is consultative, translating customer needs into technology solutions and leading technical demonstrations.

The ideal candidate brings 5+ years in a customer-facing tech role, stellar presentation

Qualifications

• Minimum 5 years in a solution engineer or similar customer-facing tech role.
• Excellent presentation and written communication skills.
• Experience leading technical workshops and solution discussions.
• Strong relationship-building and collaborative skills.

Responsibilities

• Partner with sales and account management to support customer acquisition and retention.
• Lead technology demonstrations for prospects and existing customers.
• Translate customer requirements into technology solutions.
• Collaborate with product and technology teams to align solutions with customer needs.
• Travel as required to support engagements.

Skills

Presentation skills

Stakeholder engagement

Pre-Sales experience

Solution design

Technical demonstrations

Education

Relevant degree

Job description

About The Opportunity

As a Solution Engineer, you will play a pivotal role in supporting business acquisition and retention initiatives across FCM’s Large Market and Specialist (LMS) brands. You will partner closely with Sales, Account Management, Product, and Technology teams to showcase our technology capabilities and demonstrate why we are the partner of choice for mid-market and large corporate customers. This highly consultative role combines technology expertise, customer engagement, solution design, and stakeholder management to help win and retain strategic accounts. You'll work directly with corporate travel managers, procurement leaders, technology stakeholders, consultants, and executive decision-makers to deliver impactful technology demonstrations and discussions. This role can be based in Brisbane, Sydney or Melbourne.

What you will do:

• Partner with sales and account management teams to support customer acquisition and retention opportunities
• Lead engaging technology demonstrations for prospects and existing customers
• Facilitate technical discussions with corporate travel managers, procurement teams, technology stakeholders, and executive leaders
• Act as a trusted technology advisor throughout the sales and customer lifecycle
• Translate customer business requirements into technology solution recommendations
• Collaborate with product and technology teams to ensure solutions align with customer needs
• Build confidence in our technology offerings through consultative engagement and solution expertise
• Support strategic account presentations, workshops, and technical consultations
• Develop and maintain strong relationships with internal and external stakeholders
• Travel as required to support customer engagement and business opportunities
• Contribute to continuous improvement of solution demonstration and customer engagement practices

What you will need:

Essential

• Minimum 5 years’ experience in a Solution Engineer, Pre-Sales, Sales Support, Technical Consultant, or similar customer-facing technology role
• Strong presentation, demonstration, and stakeholder engagement skills
• Experience conducting technical workshops, solution discussions, or customer consultations
• Exceptional verbal and written communication skills
• Strong relationship-building and collaboration skills
• Demonstrated business acumen and customer-centric mindset
• Strong problem-solving, organisation, and time management capabilities
• Ability to perform effectively in a fast-paced, customer-focused environment

Desired

• Travel industry/TMC experience
• Technical consultancy experience
• Sales support or pre-sales experience
• Degree qualification in a relevant discipline

What you'll Enjoy:

• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Lt
• Our People:

  FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply. This includes Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of age, race, gender, gender identity or expression, sexual orientation, or veteran status

• Development:Individualised Learning & Development pathway options
• Exclusive Staff Discounts:Accessible via our employee-only portal with over 500 of Australia’s leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more
• Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
• Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
• Mental Health:Support and Employee Assistance Program for staff and family
• Social:Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
• Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.

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