Solution Consultant

Sokin; Sydney; On-site; AUD 110,000 - 170,000; Full time

Job summary

Sokin is seeking a Solution Consultant to partner with customers, define challenges, and design tailored solutions for complex commercial use cases. You’ll collaborate with Partnerships, Sales, CFOs, treasury teams, and technical buyers to show how Sokin solves long-standing issues.

You thrive when deep in a customer problem, guiding conversations to decisions, and mapping value across cross-border payments, FX, and treasury capabilities.

Qualifications

• 2–3 years of experience in a Solution Consultant, Solutions Engineer, or customer-facing technical consulting role within a B2B SaaS or fintech environment.
• Comfortable talking to both technical buyers and commercial stakeholders.
• Hands-on experience with APIs, SDKs, and integrations.
• Demonstrably proficient with AI tools and prompt engineering.
• Strong customer and solution insight to address unmet needs and collaborate with account management.
• Excellent written and spoken communication; able to lead discussions and presentations.

Responsibilities

• Partner with Partnerships and Sales to lead discovery, solution design, validation and transition to implementation.
• Design and deliver solution workshops and walkthroughs linking capabilities to customer pain points and outcomes.
• Serve as the primary solution and technical consultant for prospective customers, guiding security reviews and integration scope.
• Provide structured follow-through after workshops and trials with documentation, proposals, and guidance.
• Collaborate with Account Management and Customer Success to identify additional needs and shape extensions.
• Act as the voice of the customer to Product and Engineering with actionable feedback.
• Use AI tools across research, documentation, demos, and RFP responses to raise team performance.

Skills

Solution Consultant

Communication skills

Stakeholder management

AI tools proficiency

Organisational skills

Tools

Salesforce

Job description

About The Role

We’re looking for a Solution Consultant to partner with customers in defining their challenges and designing tailored solutions for complex commercial use cases. This isn't a support role — you'll act as a trusted advisor, partnering with Partnerships and Sales, working with CFOs, treasury teams, and technical buyers to show them exactly how Sokin solves problems they've been living with for years. If you're at your best when you're deep in a customer problem and walking out of a meeting having genuinely changed someone's mind, this role is for you.

About Us

Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency.

Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow.

We deliver services across:

• Global payments and receivables
• Foreign Exchange (FX)
• Treasury management
• Finance reconciliations

We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.

Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.

What You'll Do

• Partner closely with Partnerships and Sales to lead discovery and solution design from first customer conversation through to solution validation and transition to implementation — including workshops, proof‑of‑value engagements, and RFP/RFI responses
• Design and deliver solution workshops and tailored walkthroughs that connect Sokin's capabilities to concrete customer pain points and business outcomes — cross-border payment flows, FX exposure, treasury visibility, embedded finance use cases
• Serve as the primary solution and technical consultant for prospective customers, guiding security reviews, integration scoping, and feasibility discussions
• Provide structured follow‑through after workshops and trials — clear solution documentation, technical proposals, and integration guidance that build customer confidence and readiness
• Partner with Account Management and Customer Success to identify additional customer needs and shape solution extensions that support long‑term value
• Act as a credible voice of the customer internally — feeding structured product and technical feedback to Product and Engineering with enough context to be actionable
• Use AI tools actively across your workflow — from research and documentation to demo preparation and RFP responses — and help raise the bar for how the wider customer‑facing teams works with AI

What We're Looking For

• 2–3 years of experience in a Solution Consultant, Solutions Engineer, or customer‑facing technical consulting role within a B2B SaaS or fintech environment
• Comfortable talking to both technical buyers (developers, architects) and commercial stakeholders (CFOs, treasury managers) — and knowing which conversation you're in
• Hands‑on experience with APIs, SDKs, and integrations — you don't need to write production code, but you need to understand what you're talking about when an engineer pushes back
• Strong customer and solution insight - you can recognise unmet needs and collaborate with Account Management to address them appropriately
• Demonstrably proficient with AI tools — you use them to move faster and produce better outputs, not as a novelty. Comfort with prompt engineering, AI‑assisted documentation, and building lightweight AI workflows is a genuine advantage
• Highly organised with sharp follow‑through — complex customer engagements slip when ownership between conversations is unclear
• Clear, confident communicator in writing and in the room

Nice to have

• Familiarity with cross‑border payments, FX, treasury management, or embedded finance
• Experience presenting to senior finance stakeholders or C‑suite buyers
• Enterprise or mid‑market B2B environments involving complex, multi‑stakeholder solutions
• Experience with Salesforce or similar CRM tooling

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.

Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.cruitment process.