Solution Architect (ICT, Managed Network Services)

Optus; Adelaide; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Diversity and Inclusion initiatives

Job summary

A leading telecommunications provider in Australia is seeking a Solution Architect to engage with customers and design effective solutions. Ideal candidates will have 2-3 years of pre-sales experience, strong networking knowledge, and the ability to collaborate with technical teams. Responsibilities include analyzing requirements, supporting pre-sales, and maintaining knowledge of industry trends. A tertiary qualification in IT or related field is required. This role offers the chance to contribute to diverse team dynamics and an inclusive work environment.

Qualifications

• 2–3 years’ experience in a Solution Architect or pre-sales technical design role.
• Strong technical background in Networking with hands-on experience.
• Proven consulting, influencing, and presentation skills.

Responsibilities

• Analyse customer requirements and design standardised solutions.
• Support pre-sales activities by delivering technical demonstrations.
• Collaborate closely with Sales and Delivery teams for accurate solutions.

Skills

Networking

Routing

Access switching

Voice solutions

Collaboration technologies

Problem-solving

Education

Tertiary qualification in IT, Engineering, or related discipline

Tools

Cisco

HPE/Aruba

Juniper

Job description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

The Solution Architect is a pre‑sales role responsible for engaging directly with Optus customers to design and deliver solutions within a defined technology domain. Operating in a converged ICT environment, the role focuses on understanding customer and prospect business needs and translating them into effective, value‑driven solutions.

This role is critical to the sales engagement process, driving strong customer experiences and commercial outcomes through sound technical expertise. The Solution Architect develops single‑tower solutions aligned to customer requirements and environments, while building deep knowledge of Optus products, services, and standardised design and quoting tools.

Our ideal candidate is a Solution Architect at the earlier part of their career (approximately 2–3 years), bringing hands‑on expertise in Networking, including routing, access switching and voice solutions. Experience with collaboration technologies such as Webex is highly desirable, along with the ability to collaborate closely with Consulting Architects, the broader sales team and vendors to support solution responses and account planning activities.

What You Will Do

• Analyse customer requirements and design standardised, single‑tower solutions, with a strong focus on Enterprise Managed Network Services (MNS) and ICT environments.
• Apply deep domain knowledge across Networking, including routing, access switching and voice, leveraging Cisco, HPE/Aruba, Juniper, or equivalent vendor technologies.
• Support pre‑sales activities by partnering with Sales to deliver technical demonstrations, presentations, and solution narratives aligned to the RAIN sales methodology.
• Develop clear customer value propositions, including CVP and ROI, to articulate the business and technical relevance of proposed solutions.
• Maintain up‑to‑date knowledge of networking technologies, industry trends, and competitor offerings to enable effective customer and stakeholder conversations.
• Collaborate closely with Sales, Delivery, Product teams, and vendors to develop and validate accurate solution documentation, quotes, and smooth handover into delivery.

What makes you perfect for the role

• 2–3 years’ experience in a Solution Architect or similar pre‑sales technical design role, ideally within Telco, ICT, or Managed Network Services environments.
• Strong technical background in Network Solutions, with hands‑on experience across enterprise networking technologies and vendor platforms (Cisco, HPE/Aruba, Juniper, or equivalent).
• Tertiary qualification in IT, Engineering, or a related discipline, or relevant industry certifications to support technical expertise.
• Proven consulting, influencing, and presentation skills, with the ability to articulate technical solutions and business value to varied stakeholder audiences.
• Strong analytical, documentation, and problem‑solving skills, with the ability to manage priorities and collaborate effectively in a matrixed organisation.

What’s in it for you

Competitive at Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.