Solution Architect - 12 month FTC

Rest1; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid working

5 Rest Days

Parental leave 22 weeks

Super contributions

Learning & development programs

Income protection

Job summary

Rest is seeking a Solution Architect to shape end-to-end architectures for its digital and member service channels. You will translate business needs into pragmatic architecture decisions, aligning with Rest's technology strategy and governance while working across delivery, risk, and partner teams.

You will design scalable, secure, user-centered solutions for web, mobile and service environments, including API-led integrations with third-party platforms and SaaS products.

Qualifications

• A bachelor’s degree in computer science or related field, or equivalent experience.
• Demonstrated experience as a Solution Architect or in a senior technology design role delivering digital, web, mobile, or service solutions.
• Experience designing scalable, secure, user-centered digital and channel solutions across web, mobile and service environments.
• Experience with API-led integrations and working with SaaS, vendor solutions and partner ecosystems.
• Understanding of DevOps, CI/CD and modern engineering practices in digital delivery.

Responsibilities

• Develop end-to-end solution architectures for digital and member service channels, focusing on web, mobile, contact centre, content management and personalization.
• Translate business outcomes and delivery requirements into architecture decisions and options.
• Ensure solutions align with technology strategy, standards and governance.
• Design cohesive channel solutions for consistent member experiences across touchpoints.
• Identify architectural risks, dependencies, constraints and non-functional requirements like security and resilience.
• Guide implementation with delivery, engineering, cyber security, risk, data and vendor teams.
• Prepare architecture artefacts and recommendation papers for governance endorsement.
• Contribute to architecture assets, patterns and reference models for reuse and maintainability.
• Monitor trends in digital, channel and personalization tech for strategic opportunities.

Skills

Solution Architecture

Digital & channel solutions

API-led integrations

DevOps & CI/CD

AI-enabled capabilities

Education

Bachelor's degree in Computer Science

Tools

Cloud platforms

OAuth2

OpenID Connect

Security tooling

Job description

At Rest, we help more than 2 million Australians to build a better financial future. With around $112 billion in funds under management, we focus on delivering strong long-term outcomes for our members - from their first job through to retirement*. Your best at Rest means focusing on what matters, being trusted to get on with it, and knowing your work genuinely makes a difference. That's how we operate every day, guided by our values: Be Daring, Keep It Simple, Take Action and Have Grit .

The Solution Architect shapes and guides end-to-end solution designs for Rest's digital and member service channels, ensuring strategic initiatives deliver simple, secure, scalable and member-centred outcomes. The role works across business, delivery, technology, risk and partner teams to translate business needs into pragmatic architectures that align to Rest's technology strategy, architecture standards and governance expectations.

Key Accountabilities/Responsibilities

• Develop end-to-end solution architectures for Rest's digital and member service channels, with particular focus on capabilities such as web, mobile app, contact centre, content management and personalisation capabilities.
• Translate business outcomes, member experience goals and delivery requirements into pragmatic solution options, recommendations and architecture decisions.
• Ensure digital and channel solutions align with Rest's technology strategy, architecture principles, target-state direction, standards and patterns.
• Design cohesive channel solutions that support simple, secure and consistent member experiences across Rest's digital, service and partner touchpoints.
• Identify and manage architectural risks, dependencies, assumptions, constraints and trade-offs, including non-functional requirements such as security, privacy, resilience, scalability, performance, maintainability and operational readiness.
• Partner with delivery, engineering, cyber security, risk, data, operations and vendor teams to guide implementation and maintain alignment to the agreed architecture intent.
• Prepare and present architecture artefacts, options papers and recommendations for endorsement through the Architecture Governance Forum (AGF) and other relevant governance forums.
• Contribute to architecture assets, digital/channel patterns, reference models and standards to improve consistency, reuse and long-term maintainability across Rest's technology landscape.
• Monitor relevant digital, channel, member experience and personalisation technology trends, assessing their implications and opportunities for Rest's strategic initiatives and future channel capabilities.

A bachelor's degree in computer science or related field, or equivalent experience.

Required experience, understanding or credentials including :

• Demonstrable experience as a Solution Architect or in a Senior Technology Design role delivering digital, web, mobile, contact centre or member/customer service solutions.
• Sound understanding of end-to-end solution architecture across application, integration, data, security, infrastructure/cloud and operational dimensions.
• Demonstrated experience designing scalable, secure and user-centred digital and channel solutions across web, mobile and service environments.
• Experience designing API-led integrations and working with third-party platforms, SaaS products, vendor solutions and partner ecosystems.
• Ability to translate business outcomes, member experience needs and delivery requirements into solution options, architecture decisions and implementation guidance.
• Sound understanding of non-functional requirements, including security, privacy, resilience, scalability, performance, maintainability and operational readiness.
• Familiarity with identity, access management and modern authentication patterns, including OAuth2 and OpenID Connect.
• Experience engaging business, technology, cyber security, risk, data, operations and vendor stakeholders to work through trade-offs, build endorsement and support alignment to architecture intent through delivery.
• Understanding of DevOps, CI/CD and modern engineering practices as they apply to digital and channel solution delivery.
• Experience with solutions involving AI, including applied use of AI-enabled capabilities in digital, service or member/customer experience contexts, would be highly regarded.
• Experience with, or sound understanding of, digital personalisation, analytics-driven experiences, content management, contact centre technologies or customer/member journey orchestration would be highly regarded.

. What you'll find at Rest

• Hybrid working
• 5 Rest Days (wellbeing days) each year in addition to annual leave
• Eligible employees are entitled to 22 weeks paid parental leave (gender neutral)
• Continued super contributions during parental leave
• Learning and development opportunities, including AI & Data Academy, leadership programs, LinkedIn Learning, study assistance and professional memberships
• Income Protection Insurance
• Option to pur