Solution Architect - 12 month FTC

Rest; City of Melbourne; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

5 Rest Days

22 weeks parental leave

AI & Data Academy

Income Protection Insurance

Job summary

Rest in Australia is seeking a Solution Architect to shape end-to-end designs for digital and member service channels, aligning initiatives with technology strategy and governance.

The role requires translating business needs into pragmatic architecture decisions, coordinating with delivery, engineering and risk teams to ensure secure, scalable and user-centred outcomes across web, mobile and contact centre environments.

Qualifications

• Bachelor’s degree in computer science or related field, or equivalent experience.
• Demonstrable experience as a Solution Architect or in a Senior Technology Design role delivering digital solutions.
• Experience designing scalable, secure and user-centred digital and channel solutions across web, mobile and service environments.
• Experience designing API-led integrations and working with third-party platforms, SaaS products, vendor solutions and partner ecosystems.
• Ability to translate business outcomes, member experience needs and delivery requirements into solution options and architecture guidance.
• Understanding of non-functional requirements including security, privacy, resilience, scalability, performance, maintainability and operational readiness.
• Familiarity with identity, access management and modern authentication patterns, including OAuth2 and OpenID Connect.
• Experience engaging stakeholders to build endorsement and align to architecture intent through delivery.
• Understanding of DevOps, CI/CD and modern engineering practices for digital delivery.
• Experience with AI solutions in digital/service contexts would be highly regarded.
• Experience with digital personalization, analytics-driven experiences and customer journeys would be highly regarded.

Responsibilities

• Develop end-to-end solution architectures for Rest’s digital and member service channels.
• Translate business outcomes and requirements into pragmatic architecture options and decisions.
• Ensure alignment with Rest’s technology strategy and governance standards.
• Design cohesive channel solutions for secure, simple member experiences across touchpoints.
• Identify architectural risks and trade-offs, including non-functional requirements.
• Guide cross-functional teams to implement architecture intent through delivery.
• Prepare architecture artefacts and papers for governance endorsement.
• Contribute to architecture assets, patterns and reference models.

Skills

Solution Architecture

API design

DevOps/CI-CD

AI experience

Education

Bachelor’s degree in computer science or related field

Tools

OAuth2

OpenID Connect

CI/CD tools

Job description

We’ve been around since 1988, and today we’re one of Australia’s largest profit‑to‑member super funds.

That means everything we do is focused on delivering better outcomes for our members – not shareholders.

Please note we have 1 role available that can be based in Sydney or Melbourne.

Please note Rest does not accept speculative resumes from recruitment agencies

Rest will review applications prior to the closing date and may close the role earlier

Job Description

At Rest, we help more than 2 million Australians to build a better financial future. With around $112 billion in funds under management, we focus on delivering strong long-term outcomes for our members — from their first job through to retirement*. Your best at Rest means focusing on what matters, being trusted to get on with it, and knowing your work genuinely makes a difference. That’s how we operate every day, guided by our values: Be Daring, Keep It Simple, Take Action and Have Grit.

The Solution Architect shapes and guides end-to-end solution designs for Rest’s digital and member service channels, ensuring strategic initiatives deliver simple, secure, scalable and member-centred outcomes. The role works across business, delivery, technology, risk and partner teams to translate business needs into pragmatic architectures that align to Rest’s technology strategy, architecture standards and governance expectations.

Key Accountabilities/Responsibilities

• Develop end-to-end solution architectures for Rest’s digital and member service channels, with particular focus on capabilities such as web, mobile app, contact centre, content management and personalisation capabilities.
• Translate business outcomes, member experience goals and delivery requirements into pragmatic solution options, recommendations and architecture decisions.
• Ensure digital and channel solutions align with Rest’s technology strategy, architecture principles, target-state direction, standards and patterns.
• Design cohesive channel solutions that support simple, secure and consistent member experiences across Rest’s digital, service and partner touchpoints.
• Identify and manage architectural risks, dependencies, assumptions, constraints and trade-offs, including non-functional requirements such as security, privacy, resilience, scalability, performance, maintainability and operational readiness.
• Partner with delivery, engineering, cyber security, risk, data, operations and vendor teams to guide implementation and maintain alignment to the agreed architecture intent.
• Prepare and present architecture artefacts, options papers and recommendations for endorsement through the Architecture Governance Forum (AGF) and other relevant governance forums.
• Contribute to architecture assets, digital/channel patterns, reference models and standards to improve consistency, reuse and long-term maintainability across Rest’s technology landscape.
• Monitor relevant digital, channel, member experience and personalisation technology trends, assessing their implications and opportunities for Rest’s strategic initiatives and future channel capabilities.

Qualifications

• A bachelor’s degree in computer science or related field, or equivalent experience.

Required experience, understanding or credentials including:

• Demonstrable experienceas a Solution Architect or in a Senior Technology Design role delivering digital, web, mobile, contact centre or member/customer service solutions.
• Sound understanding of end-to-end solution architecture across application, integration, data, security, infrastructure/cloud and operational dimensions.
• Demonstrated experience designing scalable, secure and user-centred digital and channel solutions across web, mobile and service environments.
• Experience designing API-led integrations and working with third-party platforms, SaaS products, vendor solutions and partner ecosystems.
• Ability to translate business outcomes, member experience needs and delivery requirements into solution options, architecture decisions and implementation guidance.
• Sound understanding of non-functional requirements, including security, privacy, resilience, scalability, performance, maintainability and operational readiness.
• Familiarity with identity, access management and modern authentication patterns, including OAuth2 and OpenID Connect.
• Experience engaging business, technology, cyber security, risk, data, operations and vendor stakeholders to work through trade-offs, build endorsement and support alignment to architecture intent through delivery.
• Understanding of DevOps, CI/CD and modern engineering practices as they apply to digital and channel solution delivery.
• Experience with solutions involving AI, including applied use of AI-enabled capabilities in digital, service or member/customer experience contexts, would be highly regarded.
• Experience with, or sound understanding of, digital personalisation, analytics-driven experiences, content management, contact centre technologies or customer/member journey orchestration would be highly regarded.

Additional Information

.What you'll find at Rest

• 5 Rest Days (wellbeing days) each year in addition to annual leave
• Eligible employees are entitled to22 weeks paid parental leave (gender neutral)
• Learning and development opportunities, including AI & Data Academy, leadership programs, LinkedIn Learning, study assistance and professional memberships
• Income Protection Insurance
• Option to purchase additional leave
• Recognition through our Rest Excellence Awards

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

We welcome applications from all candidates. To be considered, you will need the right to work in Australia.

*Funds under management as at 30 June 2026. Rest is recognised as a superannuation leader across a range of areas including performance, responsible investment and member value. Find out more at https://rest.com.au/why-rest/awards .

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