Solution Architect

Digital Realty; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Digital Realty seeks a Service Design Engineer to shape technical solutions in collaboration with sales and internal stakeholders. You will lead the design process, capture customer requirements, and ensure implementation timelines are met while responding to technical queries with clear documentation.

The role demands strong communication, organizational skills, and the ability to manage multiple projects in a fast-paced environment.

Qualifications

• Experience in designing service solutions for data centers or related tech environments.
• Strong communication and organizational skills are essential.
• Ability to work independently with cross-functional teams to deliver high-quality solutions.

Responsibilities

• Lead the design of service solutions during pre-contract phases.
• Respond to RFIs and RFPs and ensure timely, feasible proposals.
• Collaborate with Sales, Capacity Management, Facilities, Security and other teams.
• Provide technical leadership and manage multiple projects with urgency.

Skills

Fluent English (C1+)

Self-starter

Organizational skills

Communication skills

Interpersonal skills

Proactive mindset

Problem-solving

Education

Engineering degree / FH / HF

7-10 years data center experience

Tools

AutoCAD

MS Office

Job description

Job Description

The Service Design Engineer plays a critical role in shaping technical solutions for customers by collaborating closely with sales teams and internal stakeholders. This position is responsible for leading the design of service solutions, ensuring alignment with customer requirements and project timelines. The engineer provides expert input during pre-contract phases, responds to RFIs and RFPs, and ensures the delivery of high-quality, feasible solutions. Strong communication and organizational skills are essential for managing multiple priorities in a dynamic, fast-paced environment.

Responsibilities

The Service Design Engineer is tasked with providing technical leadership and expertise throughout the pre-contract phase, working directly with sales teams, customers, and internal departments to develop robust service solutions. The role involves leading the design process, ensuring that all customer requirements are accurately captured and that implementation timelines are met. The engineer is responsible for responding to technical queries, preparing detailed documentation, and coordinating with teams such as Capacity Management, Facilities, Security, and Sales. Effective communication and technical writing are crucial for delivering clear and precise proposals. The position demands a proactive approach to problem-solving, the ability to manage multiple projects simultaneously, and a strong sense of urgency to meet deadlines. Attention to detail and the ability to work independently while collaborating with cross‑functional teams are key to success.

Qualifications

• Higher technical education (Engineering Degree, FH, HF) or comparable qualification - 7-10 years working experience in a data center or similar high technology environment - Specialized technical expertise in datacenter, telecommunications, IT, or electrical fields - Advanced AutoCAD skills and proficiency in MS Office suite (Word, Excel, PowerPoint) - Fluent in English (C1 or higher) and native speaker (both written and oral) - Self-starter with initiative and proactivity - Strong organizational skills and ability to prioritize in a fast‑paced environment - Excellent communication and interpersonal skills