Software Service Delivery Lead APAC – Warehouse Automation

KION Group; Sydney; Sur place; AUD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Fitness Passport

Health cover Medibank

Global growth

Career development

Salary packaging

Car/IT discounts

Parental Leave + super

Purchase Leave

Social Club

Study Assistance

Employee Referral Programme

Résumé du poste

Dematic Pty Ltd in Australia is seeking a Software Service Delivery Manager based in Belrose, NSW or Notting Hill, VIC to lead software support and managed services across WCS, WES, WMS and warehouse automation platforms.

You will partner with customers and delivery teams, drive ITIL-based processes, manage SLAs, and develop dashboards and service analytics to maximise system reliability and customer satisfaction.

Qualifications

• Qualification in Computer Science, Engineering, Business, Supply Chain, Logistics, or a related discipline.
• Experience managing enterprise software support, managed services, IT operations, or customer-facing service environments.
• Strong understanding of ITIL principles and service management best practices.

Responsabilités

• Manage software support and managed services across WCS, WES, WMS, and warehouse automation platforms.
• Lead customer service reviews, governance meetings, and executive stakeholder engagements.
• Monitor service performance against SLAs, OLAs, and contractual commitments.
• Coordinate cross-functional teams to resolve incidents and maintain service availability.
• Drive ITIL-based incident, problem, change, and continual improvement processes.
• Manage customer change requests from assessment through implementation.
• Develop customer-facing dashboards, KPI reporting, and service analytics to provide meaningful operational insights.
• Build trusted customer relationships while balancing customer and business outcomes.
• Support the transition of projects into ongoing support and managed services environments.

Connaissances

Software service delivery

ITIL

Cross-functional leadership

Jira

ServiceNow

Power BI

Stakeholder management

Formation

CS/Engineering/Business/Logistics

Outils

Jira

ServiceNow

Power BI

Description du poste

Dematic Pty Ltd in Australia is seeking a Software Service Delivery Manager based in Belrose, NSW or Notting Hill, VIC to lead software support and managed services across WCS, WES, WMS and warehouse automation platforms.

You will partner with customers and delivery teams, drive ITIL-based processes, manage SLAs, and develop dashboards and service analytics to maximise system reliability and customer satisfaction.