Software Engineer (Packaged Solutions)

NSW Public Service Commission; Burwood; Hybrid; AUD 142,000 - 159,000; Full time

Job summary

Transport for NSW is seeking a Software Engineer (Packaged Solutions) in Burwood, NSW to manage, deploy, and support packaged software across enterprise platforms. The role emphasises reliable services, collaboration with architects, vendors, and product teams, and ongoing optimisation of solutions.

You will contribute to platform modernisation, handle on-call support, and work in an environment that blends in-person collaboration at the Burwood Office with agile, DevOps, and ITIL practices.

Qualifications

• Demonstrated experience supporting and deploying enterprise applications, including packaged solutions in Windows and/or Linux environments.
• Strong understanding of application integrations, APIs, scripting, automation, and databases such as Oracle or SQL Server.
• Experience translating business requirements into technical solutions and coordinating with vendors.
• Proven analytical and problem-solving capability across complex application issues.
• Excellent stakeholder engagement and communication skills for diverse audiences.
• Experience working within Agile, DevOps, and ITIL environments across cross-functional teams.

Responsibilities

• Manage, deploy, and support packaged software solutions, ensuring system stability, effective issue resolution, and seamless integration with enterprise platforms and business systems.
• Collaborate with architects, product teams, vendors, and stakeholders to deliver scalable, secure, and high-performing technology solutions.
• Drive solution lifecycle activities including requirements analysis, testing, release management, deployment, and ongoing optimisation.
• Monitor application performance, resolve production issues, and perform root-cause analysis to improve system reliability and user experience.
• Contribute to platform modernisation initiatives, including the migration of legacy applications to cloud-enabled environments.
• Participate in a shared on-call support roster, providing critical application support to maintain service availability and operational excellence.
• The team also comes together in person for activities such as branch all-in days (Location Burwood Office), training sessions, planning workshops and collaborative work.

Skills

Enterprise apps deployment

APIs & scripting

Translate requirements to tech

Analytical/problem-solving

Stakeholder communication

Agile/DevOps/ITIL

Tools

Oracle

SQL Server

Job description

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Software Engineer (Packaged Solutions)

Organisation/Entity: Transport For NSW

Job category: Information & Communication Technology

Job location: Burwood, NSW, AU, 2134

Job reference number: 111429

Employment type: Permanent Full-Time

Salary range: $141678.0-$158677.0

You excel at connecting the dots as a problem solver, ensuring the seamless delivery of reliable services from beginning to end.

Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and undermine every journey our customers take. This is your opportunity to be part of an expert team who build and refine seamless technology experiences.

In this role, you'll:

• Manage, deploy, and support packaged software solutions, ensuring system stability, effective issue resolution, and seamless integration with enterprise platforms and business systems.
• Collaborate with architects, product teams, vendors, and stakeholders to deliver scalable, secure, and high-performing technology solutions.
• Drive solution lifecycle activities including requirements analysis, testing, release management, deployment, and ongoing optimisation.
• Monitor application performance, resolve production issues, and perform root-cause analysis to improve system reliability and user experience.
• Contribute to platform modernisation initiatives, including the migration of legacy applications to cloud-enabled environments.
• Participate in a shared on-call support roster, providing critical application support to maintain service availability and operational excellence.
• The team also comes together in person for activities such as branch all-in days (Location Burwood Office), training sessions, planning workshops and collaborative work.

• Demonstrated experience supporting and deploying enterprise applications, including packaged solutions in Windows and/or Linux environments.
• Strong understanding of application integrations, APIs, scripting, automation, and database technologies such as Oracle or SQL Server.
• Experience translating business requirements into technical solutions and working with vendors to deliver successful outcomes.
• Proven analytical and problem-solving capability, with experience troubleshooting complex application and integration issues.
• Excellent stakeholder engagement and communication skills, with the ability to simplify technical concepts for diverse audiences.
• Experience working within Agile, DevOps, and ITIL environments, collaborating across cross-functional teams to deliver technology outcomes.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.