Software Engineer

Super IT; Australia; On-site; AUD 90,000 - 150,000; Full time

Job summary

SuperIT is building AI-powered IT services to transform how IT issues are resolved and how services are delivered to businesses. The software engineer will work closely with the founders to design and implement a platform supporting millions of devices and real-time IT support.

The role spans the full development cycle, including customer discussions, scoping, planning, development, testing, documentation, deployment and user feedback.

Qualifications

• Experience in startup/scaleup software environments with multi-year track record.
• Proven ability to own projects from scoping to delivery with data-backed decisions.
• Comfortable with full-stack development and collaborating with founders and early customers.

Responsibilities

• Develop AI-powered IT services platform and tools.
• Collaborate with founders and early customers to shape product.
• Deliver features end-to-end, including design, development, testing and deployment.

Skills

Startup experience

Full-stack development

Customer collaboration

Tools

Python

FastAPI

React

TypeScript

Go

PostgreSQL

Redis

Cloud (GCP)

Job description

We are looking for a software engineer who is intensely curious to explore the frontier of AI-powered IT services with us, has the skills to accelerate product development and can help us scale our software to the first 100 customers and beyond.

About SuperIT

SuperIT is redefining how IT services are delivered to businesses.

The end result:

• End-users get a dedicated and personalised superhuman IT AI engineer available to them 24/7
• Human IT engineers can focus on complex, rewarding work — rather than the drudge work
• IT teams and MSPs can scale excellent service to their customers like software

Given that IT issue resolution and service delivery can be considered a verifiable domain (we can programmatically verify whether a solution is correct most of the time), we have an enormous opportunity to build and deliver IT services at a level beyond expert human level, via generative AI models.

What we are looking for

Engineers who:

• Are curious about the application of AI to this industry vertical and are willing to go deep into rabbit holes in search of optimal solutions
• Have a bias towards action, moving quickly and will raise initiatives with a plan backed by data
• Take ownership of their projects, including the problems and issues that come with them
• Are self-starters with the agency to do things that need to be done, follow through to completion, know when to ask questions and raise issues early
• Are willing to be hands-on with the full development cycle, including customer discussions, scoping, planning, development, testing, documentation, deployment and user feedback
• Are comfortable with ambiguity and happy to work together with the team to experiment to find the truth rapidly
• Can communicate constructively, accept feedback and are willing to dedicate time to understand problems at their root
• Are comfortable with full-stack development, happy to learn new technologies and flexible to work where they are most needed

This role will work closely with the founders and early customers to build and scale the software platform as part of a tight-knit, collaborative team.

What we are building

We want to solve real IT issues and deliver exceptional IT services directly to end users via real-time, natural language interfaces. Some of the tech we are building includes:

• A Digital Twin to represent end-user IT infrastructure, allowing the AI Agent to perceive its environment and plan updates and changes
• Remote monitoring and management software installed on end-user devices, gathering system metrics securely, built to scale to millions of devices
• Innovative approaches to safety and security to ensure the AI agent can autonomously take action in production environments as part of IT troubleshooting
• Deep integrations with third-party systems — PSA tools (HaloPSA, ConnectWise), knowledge base systems (IT Glue, Hudu), cloud platforms (Azure, Microsoft 365, Google Workspace), and more
• AI agent context management, tool development and workflow control for exceptional IT support chat experiences
• Custom front-end UI to present IT domain-specific information in a simple and intuitive way

Technology

Python, FastAPI, Pydantic AI, React, TypeScript, Tailwind, Go (RMM Agent), PostgreSQL, Redis / Celery, NATS.io, Google Cloud, and all the top state-of-the-art gen-AI LLM models.

Experience

We are looking for engineers with demonstrable multi-year experience in startup, scaleup or large commercial software environments, on products with large domain models, used by 1,000 or more users, with evidence of exceptional execution and results.

Direct experience in our industry vertical and/or with the technologies currently in use is desirable but not required. If you are a great engineer with relevant experience and a great track record, we want to hear from you!

Apply for Software Engineer

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