SOE Engineer

a23; Canberra; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Annual wellbeing allowance

Job summary

a23 is seeking a SOE Engineer to sustain and enhance Windows Standard Operating Environment and endpoint management for a Federal Government customer. The role is permanent, full-time and hybrid, with site attendance as required.

You will own BAU operations using Microsoft Intune and Windows SOE, delivering reliable service at national scale. Join a23’s Modern Workplace practice to support secure, reliable endpoints, apply automation, mentor junior staff, and collaborate with vendors and

Qualifications

• Must be an Australian Citizen eligible for Australian Government Security Clearance.
• Over 5 years in the practical deployment of Windows SOE solutions.
• Over 3 years practical experience using Intune to build and manage Windows devices.

Responsibilities

• Administer, maintain and support Microsoft Intune or Microsoft Configuration Manager hybrid environments.
• Administer Windows SOE deployment and mobility platforms using cloud technologies.
• Test and validate endpoint management for functionality, performance, security and compatibility.
• Deploy and support SOE images and mobility platforms using automation and orchestration tools.
• Maintain configuration profiles, compliance policies, endpoint security controls, and patching.
• Take ownership of incidents, requests and recurring problems within SLAs.
• Monitor platform health and resolve security and service risks.

Skills

Stakeholder management

Communication

Independent work

Team collaboration

Adaptability

Education

Microsoft Certified Professional (MCP)

VMware Certified Professional (VCP)

ITIL v3 Foundation

Tools

Microsoft Intune

Microsoft Configuration Manager

Windows Autopilot Provisioning

Entra ID

Application Packaging

PowerShell scripting

Job description

About a23

a23 is an Australian owned Systems Integrator headquartered in Canberra. We provide specialist ICT services across diverse technologies and are recognised as a valued strategic partner for Government and private sector organisations. a23 has grown to become a prominent strategic partner, focused on servicing the needs of small to medium-sized agencies to deliver quality outcomes through expert people, great relationships, and fit-for-purpose technologies.

Why work for a23?

a23 is a well-established Australian technology company experiencing strong growth, fueled by rising demand for our expertise in Cyber Security, Networking, Cloud, Data and AI, and Hybrid Cloud. We bring the agility and innovation of a start-up backed by the maturity, credibility, and delivery assurance of an established market leader.

Our teams deliver secure, scalable solution to government and enterprise client, blending deep technical capability with a client-first culture. Whether enabling AI-driven insights, transforming hybrid infrastructure, or securing mission-critical environments, a23 is trusted to deliver at a national scale.

We offer a collaborative and flexible working environment alongside a range of employee benefits such as an annual wellbeing allowance. For more information, see Our Careers - A23.

The Role

a23 is seeking a SOE Engineer. This permanent, full-time position reports to the Practice Lead within the Modern Workplace practice and is part of the managed service team supporting the secure, reliable and effective operation of our Federal Government customer’s Windows Standard Operating Environment (SOE) and endpoint management platforms.

If you enjoy taking ownership of complex technical issues, improving enterprise endpoint environments and delivering trusted outcomes for customers, you will enjoy a23.

This role operates in a hybrid arrangement, with attendance at the customer site and a23 office as required. You will use your Microsoft Intune and Windows SOE expertise to provide BAU operational support and platform maintenance for a23 managed services customers.

Role responsibilities

SOE and endpoint

• Administer, maintain and support customer Microsoft Intune or Microsoft Configuration Manager hybrid environments.
• Administer, maintain and support the customer’s Windows SOE deployment and mobility platforms using Microsoft and other cloud technologies.
• Test and validate endpoint management and mobility platforms for functionality, performance, security and compatibility.
• Deploy and support SOE images and mobility platforms using automation and orchestration tools.
• Maintain configuration profiles, compliance policies, endpoint security controls, and patching.
• Take ownership of incidents, requests and recurring problems, ensuring resolution within agreed service levels.
• Monitor platform health and resolve technical, security and service risks where required.

Applications

• Package, test, deploy and support applications across the customer’s managed Windows environment.
• Develop automation and scripts to improve deployment and support activities.

Service delivery

• Maintain accurate technical documentation, operational procedures and knowledge articles.
• Provide technical guidance and mentoring to SOE, EUC and Service Desk team members.
• Collaborate with customer stakeholders, internal teams and vendors to resolve issues and deliver reliable service outcomes.

Experience, Qualifications and Key Attributes

• Must be an Australian Citizen with the ability to obtain and maintain an Australian Government Security Clearance.
• Key Skills
• Microsoft Intune
• Microsoft Configuration Manager
• Windows Autopilot Provisioning
• Entra ID and Authentication
• Application Packaging
• Business System Integration and Testing
• Desirable Skills
• Proficiency in PowerShell and Scripting
• Understanding of Identity and Access Management (IAM) and technologies like SAML and Kerberos
• Experience with advanced application packaging tools and solutions
• Over 5 years in the practical deployment of Windows SOE solutions
• Over 3 years practical experience using Intune to build and manage Windows devices
• Demonstrated experience working in a highly-secure Government environment
• Ability to adapt to changing priorities and work collaboratively and effectively in a fast-paced, growing and dynamic environment.
• Excellent organisation, communication and stakeholder management skillset with proven ability to manage multiple prioritise in parallel.
• Ability to work independently and as part of a team
• Relevant qualifications and certifications, such as Microsoft Certified Professional (MCP), VMware Certified Professional (VCP), ITIL v3 Foundation, etc.

a23 Policy Handbook and Mandatory Training

On commencing with a23, all employees and subcontractors are provided with the a23 Policy Handbook and asked to acknowledge their understanding and commitment to adhering to its policies. All employees and subcontractors are also assigned a suite of mandatory training that is required to be completed on an annual basis. All a23 workers are to take all reasonable care of their own health and safety and ensure that their actions do not adversely affect the health and safety of others.

Inclusive recruitment at a23

a23 value all career paths and experience so if you do not meet all the qualifications or requirements state for this role, we would still love to hear from you!

a23 is an equal opportunity employer committed to a diverse, inclusive, healthy and safe work environment. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and neurodiversity. We invite people of all backgrounds and identities to submit their application. Applications are strongly encouraged from the Aboriginal and/or Torres Strait Islander, LBGTQIA+ and neurodivergent communities.