Social Media Advisor

NSW Department of Customer Service; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

NSW Department of Customer Service in Sydney currently offers a temporary full-time maternity leave cover for a Clerk 7/8 role. The position runs 35 hours per week from 23 December 2026 to 16 July 2027, based at McKell Building, Haymarket, with a hybrid model allowing up to three days in-office.

You will support the social media team, creating content, planning paid activities, and assisting customers with enquiries and comments across channels.

Qualifications

• In-house or agency social media experience required.
• Strong stakeholder and relationship management skills.
• Proven ability to develop and implement social media activities.
• Experience delivering reports.
• Proficiency with social networks’ content studios and ads managers.
• Experience using CRM social media tools.
• Marketing experience is desired.

Responsibilities

• Support the development of consistent and effective social media communication across cluster channels.
• Support channel management and organic activities.
• Monitor and report on metrics to improve social performance.
• Provide strategic oversight of channels and campaigns.
• Moderate and amplify to exceed social objectives and improve customer experience.
• Assist in managing paid social campaigns, tracking expenses, building audiences, and content production.
• Engage audiences and respond to enquiries to foster two-way dialogue.
• Build stakeholder relationships to promote social media literacy.

Skills

Social Media Operator

Stakeholder management

Social media campaigns

Reporting

Ads managers

CRM tools

Marketing experience

Tools

Social networks ads managers

CRM tools

Job description

• Temporary Full-time Maternity Leave Cover Opportunity (35 hours per week) from 23 December 2026 to 16 July 2027.
• Clerk 7/8 - $116,981 - $129,492 + superannuation and leave loading
• Based at the McKell Building (Haymarket, Sydney). We employ a hybrid working model with an expectation of working up to three days per week from the office. Flexibility is supported in line with operational requirements.
• Ensure a first-class social media experience for our customers, the people of NSW.
• Work with a team passionate about customer experience and meaningful outcomes.
• Handle various tasks: Produce engaging content, strategise and deploy effective paid activities and support customers with enquiries, requests and comments on social.

Why Department of Customer Service

The Department of Customer Service (DCS) was established after the March 2019 election. We are a central government agency comprised of agencies and business units that deliver regulatory and other services to the people of NSW and across the NSW Government. We are committed to championing the interests and perspectives of NSW citizens to provide better customer service outcomes. We're committed to building a culture of highly engaged and talented people, all working together in a collaborative and influential culture that facilitates career mobility and diversity. Our culture is underpinned by the NSW Public Sector core values of Excellence in Service, Integrity, Accountability and Trust and a clear set of expected behaviours.

The DCS Cluster Social Media Team

The Department of Customer Service Cluster Social Media team is responsible for the channel strategies, content publications, paid activities and customer care of several social media assets owned by DCS agencies, including Service NSW, NSW Fair Trading, Business Bureau etc.

The Role

Our team is arranged into three streams: Social Media Channels & Creative, Paid Tactics & Content or Customer Care. Regardless of your specific area, we are a collaborative team where you will get the opportunity to work, learn and develop within all our focus areas. This role sits in the Channels & Creative stream focussed on content creation across Fair Trading and Building Commission channels.

Key responsibilities include:

• Support the development of consistent and effective social media communication across the cluster social media channels.
• Support channel management and organic activities.
• Monitor and report on metrics to continuously improve social media performance.
• Provide strategic oversight of channels and campaigns.
• Facilitate moderation and amplification to exceed social objectives and create an exceptional customer experience.
• Assist in managing paid social media campaigns, including tracking expenses, building audiences, optimising performance and producing content.
• Support engagement in social media discussion, and delegate or respond to audience requests/enquiries to create a two-way dialogue with the community.
• Build strong stakeholder relationships to promote social media literacy across the cluster.

Essential Skills and Experience to be successful:

• Demonstrated expertise as an in-house or agency Social Media Operator or similar.
• Strong stakeholder and relationship management skills, proven ability to work across multiple tasks, and desire to build healthy partnerships.
• Proven track record of developing and implementing successful social media activities.
• Experience in the delivery of reports.
• Proficiency with common social networks and their content studios and ads managers.
• Experience using CRM social media tools.
• Marketing experience is desired.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 10:00am Sunday 27th September 2026

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process