Sms Environment Technical Lead

Trainer At Holmesglen Tafe; City of Melbourne; On-site; AUD 145,000 - 165,000; Full time

Benefits offered by this job

Wellbeing initiatives

Employee Assistance Program

Career development opportunities

Paid parental leave

Flexible work arrangements

Job summary

Holmesglen Institute seeks an experienced SMS Environment Technical Lead to own and evolve the Ellucian Banner Student Management System. You will drive roadmap, governance, upgrades and integrations while leading the Applications Support Team and collaborating with vendors and senior stakeholders to achieve strategic technology outcomes.

Based at Chadstone Campus, this full-time role offers an ongoing contract, a competitive salary with 12% super and leave loading, onsite parking, and a strong

Qualifications

• Experience managing enterprise-scale student management systems (SMS).
• Ellucian Banner experience highly regarded.
• Knowledge of platform lifecycle, governance and upgrades.
• Ability to build relationships with vendors and leaders.
• Proven leadership and continuous improvement mindset.
• Ability to advise on technology investment and strategy.

Responsibilities

• Provide strategic ownership and leadership of Ellucian Banner SMS.
• Lead platform roadmap, governance, upgrades and lifecycle management.
• Manage vendor relationships, SLAs and product roadmaps.
• Partner with business stakeholders to translate needs into enhancements.
• Lead and develop the Applications Support Team.

Skills

Enterprise-scale SMS management

Ellucian Banner experience

Platform lifecycle governance

Vendor and stakeholder management

Team leadership and development

Strategic technology advice

Tools

Ellucian Banner

Job description

• Permanent full-time opportunity.
• Lead the strategic direction of Holmesglen's core Student Management System.
• Shape the future of student technology and digital capability at Holmesglen.

Holmesglen Institute is a leading provider of vocational and higher education in Victoria, with over 40 years of experience and 140,000 graduates. As one of the largest government-owned TAFEs, we offer 600+ courses across multiple campuses, including Chadstone, Moorabbin, Glen Waverley, Eildon, and Melbourne's CBD. Our hands-on learning approach is supported by state-of-the-art facilities and strong industry partnerships, ensuring students gain the skills needed for successful careers. We foster a supportive, inclusive environment that encourages both staff and students to grow, innovate, and make a positive community impact.

The Opportunity:

• Full-Time | Ongoing contract of employment.
• $145,000 - $165,000 per annum pro rata + 12% super + leave loading (dependent on qualifications and experience).
• Chadstone Campus – onsite parking with close proximity to public transport.

The Technology Services Department (TSD) plays a key role in advancing Holmesglen's digital capability, delivering innovative technology solutions that support teaching, learning and business operations. Through a focus on innovation and continuous improvement, the team helps drive organisational excellence and future-ready ways of working across the Institute.

As the SMS Environment Technical Lead, you will provide strategic leadership, governance and accountable ownership of Holmesglen's core Student Management System, Ellucian Banner. This pivotal role oversees the roadmap, major releases, integrations and ongoing evolution of a business-critical platform that supports student administration, academic operations and key Institute functions.

Working closely with senior stakeholders, vendors and technical teams, you will ensure the SMS environment remains secure, stable and aligned with organisational priorities, while leading a team responsible for administration, support and integration activities.

This is an opportunity to shape the future direction of Holmesglen's student systems landscape and deliver meaningful outcomes for staff, students and the broader Institute community.

As the SMS Environment Technical Lead, you will:

• Provide strategic ownership and leadership of Holmesglen's Ellucian Banner Student Management System, ensuring it remains secure, reliable and aligned with Institute priorities.
• Lead platform roadmap planning, governance, upgrades, releases and lifecycle management to support long-term sustainability and continuous improvement.
• Manage key vendor relationships, contracts, service levels and product roadmap engagement to maximise platform value and performance.
• Partner with business stakeholders to translate operational and regulatory requirements into strategic system enhancements and technology solutions.
• Lead and develop the Applications Support Team, fostering a high-performing environment focused on service excellence, innovation and collaboration.

To be successful, you’ll have:

• Experience managing and supporting enterprise-scale Student Management Systems, with Ellucian Banner experience highly regarded.
• Strong knowledge of platform lifecycle management, governance, releases, upgrades and change control processes.
• Demonstrated success building relationships with vendors, stakeholders and business leaders to deliver strategic technology outcomes.
• Proven leadership capability, with experience developing high-performing teams and driving continuous improvement.
• Experience influencing senior stakeholders and providing trusted advice on technology investment, risk, platform direction and future capability.
• A strategic mindset and the ability to align enterprise technology platforms with current and future business needs.

WWCC and Police Check:

Appointment to this position is dependent on obtaining a Victorian ‘employee’ Working with Children Check, and a valid Police Check within the last 12 months.

Our commitment to you:

At Holmesglen Institute, we are committed to fostering a safe, supportive, and flexible workplace where our employees can thrive both personally and professionally. We’ve implemented strong systems and ongoing support to ensure our staff can work and deliver in a safe and adaptable environment. Our team benefits from:

• a range of wellbeing initiatives
• access to the Employee Assistance Program
• opportunities for professional and career development
• paid parental leave
• flexible work arrangements to support a healthy work-life balance

Applications for this position close on 11:59 pm Sunday 6 September 2026.