SME Portfolio & Proposition Specialist

Zurich Insurance Group; Council of the City of Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

A leading insurance company in Sydney seeks a Digital Portfolio Proposition Specialist to develop digital insurance solutions for the SME market. In this pivotal role, you will work with cross-functional teams, analysing market trends and customer insights to drive innovation and profitability. The position offers 5 weeks of annual leave, a hybrid work environment, and an opportunity to contribute to a leading digital transformation in insurance.

Benefits

5 weeks of annual leave

AUD $500 wellbeing payment

Hybrid working arrangement

Award-winning training programs

Global mobility opportunities

Qualifications

• Proven experience in commercial underwriting, ideally with exposure to digital product development and SME insurance.
• Strong analytical skills to interpret market, customer, and competitor data.
• Demonstrated ability to collaborate across teams and influence stakeholders.
• Excellent communication and presentation skills.
• High level of knowledge of regulatory issues affecting insurance products.

Responsibilities

• Developing and managing business requirements for new digital insurance solutions.
• Analysing customer behaviours and market developments.
• Collaborating with teams to create portfolio propositions.
• Preparing business cases to support investment in digital solutions.
• Monitoring and managing portfolio performance.

Skills

Commercial underwriting experience

Analytical skills

Strong communication skills

Ability to collaborate across teams

Knowledge of regulatory issues

Education

Degree in business, insurance or related field

Job description

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

Join Zurich as our Digital Portfolio Proposition Specialist and play a pivotal role in shaping the future of insurance for Australia’s SME sector. As we accelerate our technology transformation, you’ll be at the forefront of developing and managing innovative digital insurance solutions, driving our ambition to become Australia’s Leading Digital Insurer. Working closely with cross-functional teams, you’ll leverage customer insights, market trends, and digital platforms to create propositions that attract and retain profitable customers, ensuring Zurich remains ahead in a rapidly evolving digital landscape.

This newly created role offers the opportunity to influence Zurich’s digital portfolio strategy, optimise underwriting efficiency, and deliver solutions that truly put the customer at the centre. You’ll be empowered to drive change, collaborate across teams, and help realise our digital north star vision.

You will also be responsible for the following:

• Developing and managing business requirements for new digital insurance solutions tailored to the SME market.
• Analysing customer behaviours, market developments, and competitor propositions to inform innovative product strategies.
• Collaborating with underwriting, product, and platform teams to create and communicate compelling portfolio propositions.
• Preparing business cases and evaluating market opportunities to support investment in digital solutions.
• Implementing and optimising digital underwriting processes and business rules to enhance broker and customer experience.
• Monitoring and managing portfolio performance, leveraging data and insights to maximise profitability and mitigate underperformance.

This is a 6 month fixed term contract, with the potential to be extended or converted to permanent should the role become available.

Important to your success – let’s grow together

We’re seeking a strategic, innovative thinker with a passion for digital transformation and customer-centric solutions. You’ll thrive in a fast-paced environment, bringing strong commercial acumen and the ability to drive change across teams.

In order to be successful, you will have the following:

• Proven experience in commercial underwriting, ideally with exposure to digital product development and SME insurance.
• Strong analytical skills and the ability to interpret market, customer, and competitor data to inform strategy.
• Demonstrated ability to collaborate across teams and influence senior stakeholders to deliver business outcomes.
• Excellent communication, relationship-building, and presentation skills, with a track record of delivering change in complex environments.
• High level of knowledge of regulatory, legal, and corporate governance issues affecting insurance products and practices.
• Degree-level qualifications in business, insurance, or a related field, with a minimum of 5 years’ relevant experience.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!