Small Business Specialist, West lakes

Singtel Group; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly $80 credit

Staff discounts

Parental leave

Career growth

Employee networks & wellbeing

Job summary

Optus is seeking a Small Business Specialist for our West Lakes team in Adelaide to help local businesses grow with mobile, broadband and fixed services. You will identify opportunities, provide tailored recommendations, and mentor teammates to elevate the customer experience.

You will stay current with market trends, share insights during daily huddles, and support operational excellence with compliant merchandising and service delivery.

Qualifications

• Business-savvy outlook
• Consultative service skills
• Product expertise across mobility & broadband
• Mentoring & collaboration
• Calm & professional approach

Responsibilities

• Act as Small Business SME in-store, identifying business customers and matching them with solutions.
• Build knowledge across products and processes, including mobile, broadband and fixed services.
• Deliver confident, consultative conversations by understanding business needs and offering tailored solutions.
• Mentor and support the team to spot opportunities and improve the business customer experience.
• Stay up to date with small business updates and market trends; share insights through store updates.
• Manage business enquiries with professionalism and ensure compliance and merchandising requirements.

Job description

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Optus is proud to be one of Australia’s leading telecommunications providers, supporting over 11 million customers every single day with mobile, broadband and digital solutions.

We’re looking for an energetic, commercially minded Small Business Specialist to join our West Lakes team. If you love supporting local businesses, enjoy solving complex challenges, and thrive in a collaborative team environment, this could be the perfect next step in your retail or business‑focused career.

At Optus, we collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team. Together, we grow, tackle challenges and build genuine connections with our customers, our communities and with each other.

Your day to day will consist of:

• Act as the Small Business subject‑matter expert in‑store, identifying business customers early and matching them with solutions that support their business growth.
• Build and maintain strong capability across products and processes, including mobile, broadband, fixed services, credit and activation, plus share this knowledge with your wider team.
• Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges.
• Mentor and support your team to spot opportunities, offer the right solutions and elevate the overall business customer experience across the store.
• Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates.
• Own business enquiries using calm professionalism and strong problem‑solving skills, while supporting operational excellence by managing compliance and merchandising requirements.

What makes you perfect for the role?

• Business‑Savvy Outlook: You understand the needs of small business customers and enjoy helping them find solutions.
• Consultative Service Skills: You ask the right questions, listen deeply and provide thoughtful, tailored recommendations that support business outcomes.
• Product Expertise: You’re keen to grow into a subject‑matter expert across mobile, broadband, fixed services and small business care.
• Mentoring & Collaboration: You share knowledge openly, support your teammates, and help build store capability so everyone can confidently identify business opportunities.
• Calm & Professional: You manage complex and unique business enquiries with empathy, good judgement and a steady, solutions‑focused approach.

What’s in it for you?

• Competitive remuneration plus $80 monthly credit, 25% off Optus products, and exclusive discounts with our retail partners, making life easier and more affordable.
• Supportive leave options, including an additional Connected Day to focus on culture, family, health, community or whatever matters most to you.
• Inclusive, carer‑neutral paid parental leave of up to 14 weeks to support growing families.
• Clear opportunities to step up, take on more responsibility and accelerate your career growth within our retail and business pathways.
• Join employee‑led networks like Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+), plus free 24/7 wellbeing and counselling support across multiple channels.

We strongly encourage you to apply! We value potential just as much as experience, and we all grow and develop together. This could be the perfect step in your commercial, retail or business‑consulting journey.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.