Small Business Specialist, Carnes Hill

Singtel; Sydney; On-site; Confidential; Full time

Benefits offered by this job

Competitive remuneration

$80 monthly credit

25% off Optus products

Exclusive discounts with retail pairs

Connected Day leave

Parental leave up to 14 weeks

Career growth opportunities

Wellbeing & counselling (24/7)

Employee networks: Culture Connect

Elevate Women

Yarn First Nations

Disability Network

Express Yourself (LGBTQIA+)

Job summary

Optus is seeking an energetic Small Business Specialist to join the Carnes Hill team in Sydney. You will be the in‑store SME for small business customers, delivering tailored solutions and building capability across mobile, broadband and fixed services.

You will mentor teammates, stay ahead of market trends, and ensure compliant, high‑quality service for business customers. You will thrive in a collaborative environment, solving complex challenges while supporting growth for local businesses and

Qualifications

• Understands small business customer needs and can tailor recommendations.

Responsibilities

• Act as the Small Business subject matter expert in store, identifying business customers and linking them to solutions.
• Build capability across products and processes including mobile, broadband, fixed services, credit and activation.
• Deliver confident, consultative conversations addressing business needs with tailored solutions.
• Mentor and support the team to spot opportunities and elevate the business customer experience.
• Stay updated on small business updates, offers and market trends and share insights in daily huddles and store updates.
• Manage business enquiries with calm professionalism, ensuring compliance and merchandising requirements.

Skills

Business savvy

Consultative selling

Product expertise

Mentoring & collaboration

Calm & professional

Job description

Optus is proud to be one of Australia's leading telecommunications providers, supporting over 11 million customers every single day with mobile, broadband and digital solutions.

We’re looking for an energetic, commercially minded Small Business Specialist to join our Carnes Hill team. If you love supporting local businesses, enjoy solving complex challenges, and thrive in a collaborative team environment, this could be the perfect next step in your retail or business focused personal and career growth.

At Optus, we collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team. Together, we grow, tackle challenges and build genuine connections with our customers, our communities and with each other.

Your day to day will consist of:

• Act as the Small Business subject matter expert instore, identifying business customers early and matching them with solutions that support their business growth.
• Build and maintain strong capability across products and processes, including mobile, broadband, fixed services, credit and activation, plus share this knowledge with your wider team.
• Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges.
• Mentor and support your team to spot opportunities, offer the right solutions and elevate the overall business customer experience across the store.
• Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates.
• Own business enquiries using calm professionalism and strong problem solving skills, while supporting operational excellence by managing compliance and merchandising requirements.

What makes you perfect for the role?

• Business Savvy Outlook: You understand the needs of small business customers and enjoy helping them find solutions.
• Consultative Service Skills: You ask the right questions, listen deeply and provide thoughtful, tailored recommendations that support business outcomes.
• Product Expertise: You're keen to grow into a subject matter expert across mobile, broadband, fixed services and small business care.
• Mentoring & Collaboration: You share knowledge openly, support your teammates, and help build store capability so everyone can confidently identify business opportunities.
• Calm & Professional: You manage complex and unique business enquiries with empathy, good judgement and a steady, solutions focused approach.

What's in it for you?

• Competitive remuneration plus $80 monthly credit, 25% off Optus products, and exclusive discounts with our retail partners, making life easier and more affordable.
• Supportive leave options, including an additional Connected Day to focus on culture, family, health, community or whatever matters most to you.
• Inclusive, carer neutral paid parental leave of up to 14 weeks to support growing families. to help grow your career.
• Clear opportunities to step up, take on more responsibility and accelerate your career growth within our retail and business pathways.
• Join employee led networks like Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+), plus free 24/7 wellbeing and counselling support across multiple channels.