Site Support Worker

UnitingCare Queensland; Townsville City; On-site; AUD 41,000 - 58,000; Full time

Benefits offered by this job

Salary packaging benefits

Employee discounts platform

Parental leave (12 weeks)

Job summary

UnitingCare Queensland is seeking a Site Support Worker for Pinangba at the Stagpole St Rehabilitation Centre in Townsville. The role supports safety, security and daily operations during shift work, including after hours and weekends.

This casual position involves coordinating with the Clinical Team to assist residents and maintain a safe environment. The role requires First Aid/CPR or willingness to obtain, and experience with Aboriginal and Torres Strait Islander communities.

Qualifications

• Current First Aid and CPR Qualifications or ability to acquire.
• Experience working with Aboriginal and Torres Strait Islander individuals, families and communities.
• Solid computer skills including reading emails and online modules.
• Strong written communication to record observations and hazards.
• Ability to work shift work and weekends.
• Ability to maintain professional boundaries and confidentiality.

Responsibilities

• Maintain site safety and security with perimeter checks.
• Conduct afternoon lockdown checks and monitor for contraband.
• Ensure clients follow service rules and de-escalate conflicts as needed.
• Respond to emergencies and coordinate with emergency services as necessary.
• Record observations and actions and communicate with the team.
• Provide practical support (transport, Centrelink, banking) as organised by Clinical Team.

Skills

First Aid

CPR

Computer skills

Written communication

Shift work weekends

Boundaries & confidentiality

Job description

Employment Details

• Employment Term: Casual
• Remuneration: $36.31 (plus Casual Loading) + Super + Penalties & Allowances
• Shifts: Vary between 1 - 5 days per week including nights and weekends

Site Support Worker | Pinangba | Townsville

• Employment Term: Casual
• Location: Townsville - Stagpole St - Rehabilitation Centre
• Remuneration: $36.31 (plus Casual Loading) + Super + Penalties & Allowances
• Shifts: Vary between 1 - 5 days per week including nights and weekends

Casual opportunity available for energetic, passionate and highly capable Site Support Officer to join the team at our Stagpole St Rehabilitation Centre.

Pinangba is an Aboriginal and Torres Strait Islander group of services, where family and belonging is at the heart of everything we do, building a stronger future together. The Pinangba service of Stagpole St Rehabilitation Centre based in Townsville. It is a place where we work together as a big family to provide care and residential alcohol and other drug rehabilitation services to our mob.

The core function of the Site Support Worker position is to ensure the safety of individuals and families who are receiving residential AOD rehabilitation treatment via shift work (after hours and weekends). This position works predominantly as a lone worker to undertake security checks of the perimeter, site tasks and support safety of residents.

Your part in our Blue Care team

• Maintain site safety and security by undertaking perimeter checks hourly or as frequently as directed.
• Undertake an afternoon lockdown check of buildings and motor vehicles
• Monitor the service to ensure that clients and visitors are not bringing or using contraband on-site and are not attending site under the influence of drugs and/or alcohol.
• Ensure clients are following the rules of the service and role model this behaviour
• De-escalate client disagreements or conflict (with support from on-call or management as necessary)
• Respond to emergency situations and call Ambulance, Fire, Police where necessary and with assistance from Manager and/or On-call and documenting in Site Support Worker book or via email.
• Report to and/or consult with Manager or On-call in relation to suspicions of on-site use, issues or decisions in relation to all of the above accountabilities.
• Record observations and actions into Site Support Worker book and email to relevant team member.
• Provide practical support (transport, centrelink and bank) as organised by Clinical Team.
• Answer the phone and take messages
• Assist clients with medication in compliance with medication assist procedures
• Undertake regular cleaning tasks - eg (Frequent touch points, Motor Vehicles, Equipment, Empty Bins, sweep, mop)
• Support planned diversionary and on-site activities
• Report Maintenance Issues
• Comply with all Pinangba and Uniting Care policies and procedures
• Maintain professional boundaries and confidentiality
• Undertake other duties as required/directed, as service needs change or grow (consistent with the above and within the scope of the position/duties list and any applicable legal or industrial obligations).

What makes a difference for us?

• Current First Aid and CPR Qualifications or ability to acquire
• Demonstrated experience working with Aboriginal and Torres Strait Islander individuals, families and communities
• Sound computer skills - ability to read and send emails, operate on-line training modules
• Sound written communication skills - ability to record observations, incidents and hazards
• Ability to work shift work and weekends
• Ability to maintain professional boundaries
• Demonstrated ability to follow policy, procedures and maintain confidentiality

Employee Benefits

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too

Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple–everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team, email [e-mail]

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.