Residential Service Manager

Rashi Joshi; Southern Midlands; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Relocation package

Sign-on bonus

Not for Profit salary packaging

Onsite accommodation

Job summary

Pinangba Services, operating Star of the Sea Elders Village on Thursday Island, is seeking a Residential Service Manager to lead nursing and care teams in delivering high-quality, person-centred care with strong governance. You will ensure regulatory compliance and drive sustainable occupancy while coordinating maintenance, hospitality and lifestyle programs.

You will partner with senior clinicians and staff across the UnitingCare network to empower teams, mentor frontline leaders, and foster a

Qualifications

• Bachelor of Nursing or equivalent qualification.
• Experience leading large aged care services with focus on quality and person-centred care.
• Experience with Aboriginal and Torres Strait Islander clients and communities.
• Ability to lead, coach and develop frontline leaders.
• Proven ability to manage priorities, deadlines and conflicts.

Responsibilities

• Provide outstanding care to residents and promote a culture of values-based, person-centred care.
• Ensure regulatory compliance and audit readiness through best-practice clinical care.
• Drive occupancy and financial sustainability while overseeing maintenance, hospitality and lifestyle programs.
• Lead and coach nurses, personal carers and support staff to enable their success.

Skills

Leadership

Mentorship

Staff management

Care governance

Education

Bachelor of Nursing or equivalent

Job description

MedicalJobsAustralia.com Residential Service Manager | Pinangba Services | Star of the Sea Elders Village - Employment Term: Permanent Full Time

• Location: Thursday Island
• Remuneration: Competitive Salary + Super + Not for Profit Salary Packaging Additional Benefits Sign On Bonus $2000 Retention Bonuses $27,500 paid in instalments over 24 months. Relocation Package up to $5000 available to those needing to relocate to Thursday Island Affordable onsite accommodation available (no pets) Additional Remote living and relocation benefits may also apply through NFP salary packaging

Pinangba services are inviting applications from experienced facility managers to join our Star of the Sea Elders Village. We value cultural knowledge and lived experience. Aboriginal and Torres Strait Islander peoples are encouraged to apply. Pinangba is the Aboriginal and Torres Strait Islander service delivery arm of UnitingCare. The foundations of Pinangba are built from our cultural identity and strong community relationships and partnerships. Star of the Sea Elders Village sits high above the ocean on Thursday Island, where two wings of large rooms hug the cliffside, offering sweeping views of the sky above, the sea below, the coral reefs and the palm trees. Our residents are a vital part of the wider community and participate in cultural events such as the Coming of the Light Festival. Traditional culture and knowledge are respected and supported, with activities based on what is important to you, from basket weaving to traditional dancing, storytelling to music, hymns and songs. We take pride in empowering Elders in your day-to-day lives and improving health outcomes for Torres Strait Islander communities. We understand that we must care for not just the body, but the spirit and the whole community's wellness.

About the role

In this role prioritising cultural knowledge and community connection. You'll work with your front‑line team to provide outstanding care to residents, promoting a culture of values‑based, person‑centred care. Through your knowledge, you'll promote a high standard of quality and compliance, ensuring your facility meets all regulatory requirements through best practice clinical care and audit activities. You'll ensure strong financial sustainability by driving community engagement to support occupancy whilst overseeing property maintenance, hospitality and lifestyle programs. Working closely with your senior clinicians, you'll lead a team of nurses, personal carers and support staff, ensuring their ongoing performance by providing coaching and direction to enable their success. We encourage our team to be creative and enjoy themselves while contributing to our success. Come join one of the most trusted community and residential care providers in Australia.

Role requirements

• With a solid background in aged care, your leadership skills have seen you grow and develop similar sized services with a focus on quality and person‑centred care.
• Your mentorship and coaching of frontline leaders have resulted in strong service performance, with sound quality outcomes and care governance.
• You're confident tackling complex and conflicting priorities throughout your day, pooling your resources to meet deadlines.
• Bachelor of Nursing, or equivalent qualification OR solid experience in the management of a residential aged care or healthcare service
• Experience working with Aboriginal and Torres Strait Islander clients and communities
• Experience coordinating care provision within a large team
• Confidence to manage staff, conflict, pressures and competing priorities
• Ability to provide leadership, support and mentorship to other team members
• Satisfy the relevant probity checks required by legislation or organisational policy
• In accordance with requirements outlined by the ACQSC and - or the NDIS this role is considered as Key Personnel.
• You will be required to meet key suitability criteria and complete additional compliance measures.
• Aboriginal and Torres Strait Islander peoples strongly encouraged to apply

Employee Benefits

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we'd love you to be too Joining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

• UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: Provide welcoming, safe & nurturing services for children.
• Implement measures to prevent child abuse and neglect within our services.
• Appropriately and immediately address child abuse and neglect if it does occur.
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme.

Diversity & Inclusion

Our approach is simple -everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long‑term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team, email Safe workplace We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in crea