Site Reliability Engineer (SRE) – Observability & Dynatrace

N2S.Global; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

N2S.Global in Sydney, Australia, is seeking a Site Reliability Engineer to improve the reliability, availability, and performance of critical enterprise apps. You will own observability tooling, incident management, and cloud operations to prevent outages and improve user experience.

The role requires hands-on Dynatrace expertise, monitoring dashboards, alerting, RCA, and automation using Python, Shell, or PowerShell.

Qualifications

• Hands-on Dynatrace administration and monitoring experience.
• Experience with real user monitoring and synthetic monitoring.
• Strong incident management and RCA capabilities.
• Automation experience using Python, Shell, or PowerShell.

Responsibilities

• Implement, configure, and support Dynatrace monitoring across apps, infra and cloud.
• Monitor system health and performance; tune dashboards and alerts.
• Configure RUM, synthetic monitoring and distributed tracing.
• Lead triage, troubleshooting, and root cause analysis for incidents.
• Develop automation scripts for operational tasks.
• Collaborate with Development, DevOps, Platform, Cloud, and Infra teams.
• Support production environments and participate in major incidents.
• Define and maintain SLI, SLO, and SLA metrics.
• Drive observability best practices and reliability improvements.
• Assist capacity planning and performance optimization initiatives.

Skills

Dynatrace Admin

Docker

Python

Shell scripting

PowerShell

RUM

Synthetic Monitoring

APM

Incident management

Tools

Grafana

Splunk

ELK Stack

AppDynamics

Terraform

Ansible

Job description

We are seeking a highly skilled Site Reliability Engineer (SRE) with strong expertise in Observability, Dynatrace, Application Performance Monitoring (APM), and Cloud Operations. You will play a key role in ensuring the reliability, availability, performance, and scalability of critical enterprise applications and infrastructure.

The ideal candidate will have hands-on experience with Dynatrace, monitoring and alerting frameworks, incident management, automation, and cloud-native environments.

Key Responsibilities

• Implement, configure, and support Dynatrace monitoring solutions across applications, infrastructure, and cloud platforms.
• Monitor system health, application performance, and business services through observability tools.
• Configure dashboards, alerts, synthetic monitoring, Real User Monitoring (RUM), and distributed tracing.
• Perform proactive monitoring and identify performance bottlenecks before business impact occurs.
• Lead incident triage, troubleshooting, root cause analysis (RCA), and problem management activities.
• Develop automation scripts for operational activities using Python, Shell, or PowerShell.
• Collaborate with Development, DevOps, Platform Engineering, Cloud, and Infrastructure teams.
• Support production environments and participate in major incident management processes.
• Define and maintain SLI, SLO, and SLA metrics.
• Drive observability best practices and platform reliability improvements.
• Support capacity planning and performance optimization initiatives.

Required Skills

Observability & Monitoring

• Dynatrace Administration
• Dynatrace OneAgent
• ActiveGate
• Real User Monitoring (RUM)
• Synthetic Monitoring
• Application Performance Monitoring (APM)

SRE & Operations

• Site Reliability Engineering
• Production Support
• Service Reliability
• Docker

Automation & Scripting

• Python
• Shell Scripting
• PowerShell

Monitoring Tools (Good to Have)

• Grafana
• Splunk
• ELK Stack
• AppDynamics

Preferred Qualifications

• Dynatrace Associate or Professional Certification
• Financial Services / Banking experience
• Experience with DevOps and CI/CD pipelines
• Exposure to Infrastructure as Code (Terraform, Ansible)