Site Leader - Customer Experience & Ops (Hobart)

Qantas Group; Hobart; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Discounted travel

Flexible leave options

Salary packaging program

Wellbeing app

Job summary

Qantas Group in Hobart seeks a Site Manager to lead the Hobart Contact Centre, ensuring safe, compliant and sustainable operations while delivering exceptional customer experiences.

You will manage end-to-end site performance, workforce optimization, and financial outcomes, reporting to senior leaders and partnering across regulators and unions. Permanent, full-time role based in Hobart.

Qualifications

• 10-15 years' experience in senior operational leadership roles within complex, customer-focused environments.
• Proven ability to lead large-scale operations and deliver strong performance across safety, service, and operational targets.
• Demonstrated success leading diverse workforces, building capability, engagement, and high performance.
• Strong industrial and employment relations experience, including collective bargaining, workforce consultation, union engagement, and disciplinary investigations, and other complex employment relations matters.
• Commercially astute, with experience managing P&L performance, budgets, forecasting, and cost outcomes.
• Exceptional stakeholder management skills, with the ability to influence regulators, airport authorities, unions, and senior leaders.
• Proven track record leading operational change, continuous improvement, and effective responses to disruptions and emergencies.

Responsibilities

• Lead the Hobart Site Manager with end-to-end accountability for safety, customer outcomes, operational performance and commercial success.
• Influence regulators, airport authorities, unions, and senior leaders while leading a large and diverse workforce.
• Permanent role based in our Hobart Office and responsible for safe, compliant and sustainable operation of the site.
• Drive continuous improvement and support delivery of strategic priorities that place customers and people first.
• Foster an inclusive culture that embraces change.

Skills

Senior leadership

Operations leadership

People leadership

Industrial relations

P&L management

Stakeholder management

Continuous improvement

Job description

Qantas Group in Hobart seeks a Site Manager to lead the Hobart Contact Centre, ensuring safe, compliant and sustainable operations while delivering exceptional customer experiences.

You will manage end-to-end site performance, workforce optimization, and financial outcomes, reporting to senior leaders and partnering across regulators and unions. Permanent, full-time role based in Hobart.