Hobart Site Leader — Customer Experience & Safety

Qantas Airways; Hobart; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

We love to travel discounts

Flexible leave options

Wellbeing & rewards program

Job summary

Qantas Airways in Hobart is seeking a Site Manager for the Qantas Contact Centre. You will oversee the safe, compliant and sustainable operation of the site and lead high-performing teams delivering best-in-class customer experience.

You will drive workforce optimisation, financial outcomes, and strategy while partnering with regulators and airport authorities. The role requires 10–15 years of senior operational leadership and a proven track record of large-scale operations.

Qualifications

• 10–15 years’ experience in senior operational leadership roles within complex, customer-focused environments.
• Proven ability to lead large-scale operations and deliver safety, service, and performance targets.
• Experience leading diverse workforces, building capability and engagement.
• Strong industrial and employment relations experience, including unions and investigations.
• Commercial acumen with P&L, budgets, forecasting and cost management.
• Exceptional stakeholder management with regulators, airport authorities, unions and senior leaders.
• Proven track record leading operational change and continuous improvement.

Responsibilities

• Lead the Hobart contact centre site with end-to-end accountability for safety, customers, performance and commercial success.
• Foster an inclusive culture and drive continuous improvement across the site.
• Partner with group leaders to deliver strategic priorities and workforce optimisation.

Skills

Senior leadership

Operations management

Stakeholder management

Regulatory relationships

People leadership

Job description

Qantas Airways in Hobart is seeking a Site Manager for the Qantas Contact Centre. You will oversee the safe, compliant and sustainable operation of the site and lead high-performing teams delivering best-in-class customer experience.

You will drive workforce optimisation, financial outcomes, and strategy while partnering with regulators and airport authorities. The role requires 10–15 years of senior operational leadership and a proven track record of large-scale operations.