Showroom & Customer Support Consultant

Lavistone; City of Melbourne; On-site; AUD 26,000 - 34,000; Part time

Benefits offered by this job

Growth opportunities

Job summary

Lavistone is seeking a friendly, proactive Showroom & Customer Support Consultant to join our Melbourne Braeside team. This part-time role involves delivering a premium showroom experience, managing client interactions, and supporting the sales team through proactive communication and follow-up.

You will contribute to customer satisfaction and business growth while working closely with a professional team, with shifts on Monday, Tuesday, and Saturday.

Qualifications

• Minimum 1 year experience in reception, customer service or similar role preferred.
• Excellent communication and interpersonal skills.
• Basic Microsoft Office skills.

Responsibilities

• Deliver a premium showroom experience and actively support customer engagement.
• Manage client interactions and strengthen ongoing relationships.
• Provide essential support to the sales team through proactive communication and follow-up.

Skills

Customer service

Organised

Communication

Phone skills

Tools

Microsoft Office

Job description

Lavistone is a leading Australian supplier of premium surface solutions.

Established in 2018, we have grown into one of the most competitive brands in the market, servicing builders, stonemasons, architects and retail clients across Australia. We pride ourselves on delivering high-quality products and exceptional customer service, supported by a professional and passionate team.

About The Role

We are seeking a friendly, proactive and organised Showroom & Customer Support Consultant to join our Melbourne Braeside Team.

This is a key client-facing role responsible for delivering a premium showroom experience while actively supporting customer engagement and business growth. The successful candidate will manage client interactions, strengthen ongoing relationships and provide essential support to the sales team through proactive communication and follow-up.

You will play an important role in enhancing customer experience and contributing to the continued growth of the business.

Part Time: Monday and Tuesday 8:30am - 4:30pm, Saturday 9:00am - 3:00pm

About You

• Friendly, confident and well-presented
• Highly organised and able to multitask in a fast-paced environment
• Passionate about interior design and customer service
• Comfortable speaking on the phone and making outbound calls
• Demonstrates strong product knowledge and contributes positively to team development and collaboration

Requirements

• Minimum 1 year experience in reception, customer service or similar role preferred
• Excellent communication and interpersonal skills
• Basic Microsoft Office skills

We offer competitive salary and benefits packages, as well as opportunities for growth and development within the company.