Showroom Consultant

Cox Purtell; Underwood; On-site; AUD 68,000 - 83,000; Full time

Job summary

Cox Purtell in Underwood, QLD is seeking a Showroom Consultant to greet customers, support showroom visits and manage registrations. The role focuses on customer service in a design‑led environment, with a Monday–Friday 9–5 schedule and an on‑site setup. This is a permanent full‑time position within a global family‑owned company.

You will assist with trade shows, maintain displays, and build relationships with interior design enthusiasts, CAD/CAM or architecture fans, including recent graduates.

Qualifications

• Greeting customers and guiding them through showroom visits.
• Answering incoming calls promptly and professionally.
• Maintaining customer/visitor registration database.
• Developing relationships with new and existing customers face-to-face.
• Supporting staff for customer visits, trade shows, or VIP visits.
• Attending and supporting organisation at trade shows, exhibitions and events.
• Following up on communications and campaigns as required.

Responsibilities

• Plan and deliver marketing and sales activities to grow the showroom product range.
• Be competent in presenting topics to different audiences via internal training and product knowledge.
• Maintain and develop a computerized customer/prospect database.
• Assist with new product release campaigns, functions and training programs.

Skills

Interpersonal skills

Organization skills

Teamwork

Time management

Verbal communication

Written communication

CAD/CAM exposure

Design interest

Architecture interest

Sales exposure

Education

No formal qualifications required

Tools

CAD software

Job description

Showroom Consultant

$75k + Super
UNDERWOOD, QLD - 4119
Permanent - Full-time
On-site role (Monday - Friday 9 - 5 only)

Cox Purtell is currently working with a world-renowned, family-owned global leader in functional furniture fittings, who are seeking a dedicated and customer-focused individual to join their team as a Showroom Consultant. Their products are trusted in kitchens and homes around the world, and as a family-owned company, they place a genuine emphasis on their people, offering real opportunities for career growth and development within a global organisation.

Role Overview:

Reporting to the State Sales Manager, as Showroom Consultant you would plan and deliver marketing and sales activities to grow the product range within their showroom market. It's a great fit for someone with an interest in design, CAD/CAM or architecture, including recent graduates or someone without formal qualifications, who is keen to bring that passion into a hands‑on, customer‑facing environment.

Customer Support:

• Responsible for greeting customers and supporting them through their visit at the Showroom.


• Responsible for answering incoming calls in a timely and professional manner.


• Responsible for maintaining customer/visitor registration database.


• Maintain and develop existing and new customers face-to-face through appropriate propositions and ethical sales methods.


• Where required, support all staff in preparing for customer visits, trade events, or VIP customer visits.


• Attend and assist in representing the organisation at trade shows, exhibitions and special events as required.


• Responsible for follow up calls, communications and campaigns as required.

Administrative:

• Perform general administration duties as required within the role and in a timely fashion (maintaining files, records & documents).


• Ensure showroom and aligned state is well maintained including:


• Appearance, cleanliness and hygiene.


• Working order of displays and equipment.


• Building maintenance as per lease agreements.


• Ensure marketing material and brochures are readily available.

Planning:

• Through internal training and product knowledge, be competent in presenting specific topics to a variety of audiences.


• Utilise internal program to maintain and develop a computerised customer and prospect database.


• Assist with new product release campaigns, functions and training programs as required.

Skills & Experience:

• Well‑developed inter‑personal skills.


• Solid organization skills.


• Ability to work well with others.


• Problem solving and time management skills.


• Effective verbal, presentation and listening communications skills.


• Effective written communications skills.


• Some exposure to design, CAD/CAM, architecture or a similar creative or technical field would be highly regarded, whether through study, work experience or personal interest. Recent graduates and candidates without formal qualifications are encouraged to apply.


• Previous experience/exposure to an internal sales environment particularly in relation to kitchen hardware would be highly regarded.

Why Apply?

• Be part of a world‑renowned, family‑owned company with a strong focus on people, quality and values.


• Genuine opportunities for growth and development within a global organisation.


• Work with a dynamic team committed to delivering exceptional customer service.


• A great fit for someone with a passion for design, CAD/CAM or architecture who wants to bring that interest to life in a customer‑facing role.