Shop Supervisor

Www.chandlermacleod.com; City of Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

A leading retail company in Melbourne, Australia is seeking a proactive Shop Supervisor. You will lead a retail team, ensure compliance with food safety, and deliver exceptional customer service. Ideal candidates have experience in similar roles and possess strong decision-making and communication skills. This position offers opportunities for career growth and employee benefits, including weekly pay.

Benefits

Opportunities for career growth

Employee discounts

Weekly Pay

Qualifications

• Previous deli experience is highly desirable.
• Strong decision-making and problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Lead daily shop operations including stock control and customer service.
• Supervise team members to maintain a positive work environment.
• Ensure compliance with food safety and WHS requirements.

Skills

Deli experience from Coles, Woolworths, or IGA

Decision-making

Communication skills

Knowledge of retail products

Customer service skills

Job description

Overview

Are you a proactive and detail-oriented retail professional with a passion for customer service, food safety, and team leadership? We’re looking for a Shop Supervisor to lead our retail team and ensure the smooth, safe, and compliant operation of our store.

As a Shop Supervisor, you will be responsible for maintaining and growing the retail shop through exceptional customer service, operational excellence, and adherence to food safety and compliance standards. You’ll lead by example, support your team, and ensure our customers leave with a positive and lasting impression.

Responsibilities

• Lead daily shop operations including stock control, hygiene, and customer service.
• Supervise and support team members to maintain a positive and productive work environment.
• Ensure compliance with food safety, WHS, and Chain of Responsibility (CoR) requirements.
• Accurately manage register operations and transaction procedures.
• Report hazards, incidents, and support continuous improvement initiatives.

To Be Noted Work week is Monday to Friday — 8AM to 6PM. Every second week is Tuesday to Saturday — 8AM to 3PM.

Skills & Experience

• Previous deli experience from Coles, Woolworths, or IGA is highly desirable.
• Strong decision-making and problem-solving abilities.
• Excellent communication skills - both written and verbal.
• Sound knowledge of retail products and operations.
• Proven customer service skills and a proactive attitude.

Personal Attributes

• Quick response time and reliability.
• Commitment to company procedures and quality standards.
• Initiative and a positive, team-oriented mindset.
• Professional conduct and time management.
• Ability to separate personal matters from the workplace.

Benefits

• Be part of a supportive and inclusive team environment.
• Opportunities for career growth and development.
• Employee discounts and benefits.
• Contribute to a business that values safety, quality, and sustainability.
• Weekly Pay

Note: The following diversity statement has been retained in plain text to align with allowed formatting: At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.