Shift Supervisor - Gold Coast Region

Hungry Jacks; Gold Coast City; On-site; AUD 33,000 - 44,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career pathways

Competitive pay

Staff discounts

Accredited qualifications

Job summary

Hungry Jack’s on the Gold Coast is seeking a trainer, coach and mentor to crew level employees, reporting to the Restaurant Manager. You will bring our Guest Obsessed and People Power values to life, delivering exceptional service while promoting safe working conditions.

You will lead shifts, coach teams, support sales through service and suggestive selling, and help execute the National Marketing Plan. This role offers strong training, clear career pathways, competitive pay and staff discounts

Qualifications

• Experience in retail or hospitality roles welcome.
• Passion for training, coaching and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.
• Values alignment with People Power and Customer focus is a plus.
• High energy and urgency in fast-paced settings.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust and accountability.

Skills

Leadership

Coaching

Training delivery

Guest service

Safety compliance

Team motivation

Job description

The Careers are Better at Hungry Jack's!

Reporting to the Restaurant Manager, you will play a vital role in the restaurant as a trainer, coach and mentor to crew level employees. You will be responsible for bringing our values of “Guest Obsessed” and “People Power” to life, delivering exceptional service to our Guests and creating an environment that promotes safe working conditions for all.

Your responsibilities will include:

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

What’s great about working at Hungry Jack’s? We offer:

• On-the-job training to develop your leadership skills.
• Extensive leadership and succession training for career advancement.
• Clear career pathways for promotion across our restaurant network.
• Competitive pay and penalty rates.
• Amazing staff discounts through our benefits platform, Jackpot.
• Opportunities to complete nationally accredited qualifications in retail and hospitality.

We’re looking for someone who has:

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values that align with ours: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, and Growth Mindset.
• High energy and a strong sense of urgency.

At Hungry Jack’s, we are committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, we believe the Burgers are Better when we all belong.