Shift Supervisor

Everything Fleet; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Bonuses / Performance Incentives

Career Development Opportunities

Paid Birthday Day Off

Job summary

Everything Fleet is seeking a full-time Shift Supervisor for their Southport branch. The role involves managing daily operations, leading a team, and providing excellent customer service to both corporate and retail clients.

You will be responsible for ensuring the branch operates smoothly while maintaining high service standards. The successful candidate will have a proactive attitude, experience in team management, and outstanding customer service skills.

Qualifications

• Preferably experience in management roles.
• Strong skills in customer service and sales.
• Ability to multitask and be organized.

Responsibilities

• Ensure daily operations run efficiently.
• Mentor a team and provide customer service.
• Maintain fleet management and vehicle utilization.
• Resolve escalated customer issues.
• Adhere to compliance and safety standards.

Skills

Customer service

Team leadership

Conflict resolution

Sales skills

Time management

Multi-tasking

Tools

Point-of-sale software

Job description

Everything Fleet is an Australian owned and operated company providing vehicle solutions to some of the biggest companies within the film, sporting, mining and construction industries for over 30 years.

With a focus on supplying customised vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest quality service standards. We value people who are eager to learn, are enthusiastic, and who want to have a little fun along the way!

About the Role

Reporting to the Area Manager, we are looking for a Shift Supervisor that will be responsible for the day-to-day running of our Southport branch. The role is full time operating Monday - Friday, 08:00AM-04:00PM.

The focus of the role will be to ensure the smooth day-to-day operation of the branch, where you will provide face-to-face and over the phone customer service and reservation support to both Corporate and Retail customers. You will also need to ensure that all vehicles are cleaned/detailed as well as utilised to maximum capacity whilst providing an exceptional customer experience.

The successful candidate will preferably have experience in management, have a pro-active, can-do attitude where no task is too big or too small and the ability to step up and lead a growing team.

Key Responsibilities

• Ensure the day-to-day operations across the branch are running as efficiently and effectively as possible including mentoring a team of staff.
• Meet and greet customers; complete subscription and/or rental agreements, validate customers documents such as Driver’s License, take credit card payments and accurately update the system.
• Sell/upsell over the counter rental products i.e., upgrades, liability cover, fuel
• Fleet Management ensuring the right vehicles are on site for the day/week’s bookings and maximising their utilisation
• Resolve any escalated issues in a timely and win-win outcome for both the company and the customer
• Provide daily/weekly reports as required by the Area Manager
• Focus on being best in class in all areas including customer service, sales whilst providing operational excellence and always ensuring you act as Brand Ambassadors
• Adhere to all compliance, WH&S and all policy and procedures to ensure a safe working environment
• Assist with ad-hoc duties and administrative duties as required

The successful candidate will be rewarded with a competitive salary, and a variety of benefits such as:

• Bonuses / Performance Incentives
• Ongoing Career Development and Progression Opportunities
• Paid Birthday Day Off

Required Skills & Experience

• Experience in the car/truck rental or subscription industry is desirable but not essential.
• Previous experience managing, mentoring and leading a team to success.
• Outstanding customer service and sales skills both face to face and over the phone with the ability to build rapport quickly with both Corporate and Retail customers
• Experience in dealing with customer issues and conflict resolution quickly and effectively resolve escalated issues
• Strong computer skills with the ability to quickly learn the point-of-sale software
• Ability to multitask, be highly organised with have a strong attention to detail
• Take pride in your work, the office that you work in and the presentation of the fleet of vehicles
• Hold an open, drivers license with no restrictions.

The successful candidate must have full work rights in Australia.