Shift Leader - Mosman

Guzman y Gomez; Sydney; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Fair pay

Flexible rosters

Uniforms and exclusive merch

Meal discounts

Comprehensive training and support

Leadership career pathways

Referral program $200

Team building activities

Cultural celebrations

Franchise/corporate growth potential

Job summary

Guzman y Gomez is seeking a Shift Leader to guide a fast-paced team, uphold food safety standards and deliver exceptional guest experiences. You’ll train and mentor staff, manage shift operations, and contribute to a positive workplace culture.

Ideal candidates have supervisory experience, strong service skills, and are prepared to complete Food Safety Supervisor and RSA certificates if needed. This role offers full‑time hours and growth opportunities within the brand.

Qualifications

• Leadership or supervisory experience in a fast-paced environment.
• Proven track record of delivering outstanding customer service.
• Willingness to complete Food Safety Supervisor and RSA certificates if not already held.

Responsibilities

• Lead daily shift operations and coordinate team activities.
• Coach and motivate crew to deliver great guest experiences.
• Uphold food safety and quality standards at all times.
• Ensure guests are served promptly and with a friendly service mindset.

Skills

Leadership

Customer service

Team motivation

Food safety knowledge

Education

Food Safety Supervisor certificate

Responsible Service of Alcohol certificate

Job description

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.

What's in it for me?

So much! Check out some of the benefits below:

• Fair pay in line with the Fast-Food Industry Award
• Flexible rosters and employment stability
• Free and comfortable GYG uniforms and exclusive merch
• Heavily discounted GYG meals
• Comprehensive training and support to set you up for success
• Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
• An uncapped referral program! Bring your mates and earn $200 per successful referral
• Team building activities and regular crew competitions
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• The possibility ofowningyour own franchise or joining our corporate office in future!

We appreciate diverse experience, but specifically, we are looking for candidates who are able to work full time and who have:

• Leadership or supervisory experience in a fast-paced environment
• A track record of providing outstanding customer service
• Completed or willingness to complete Food Safety Supervisor certificate
• Completed or willingness to undertake Responsible Service of Alcohol course

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.