Shift Leader - Drive Guest Experience & Team Excellence

GYG; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible rosters

Free uniforms and exclusive merch

Discounted GYG meals

Comprehensive training and support

Career advancement opportunities

Team building activities

Cultural celebrations

Possibility of owning a franchise

Job summary

A popular fast-food brand in Brisbane is seeking a Shift Leader to enhance guest experiences while maintaining high food safety and quality standards. In this role, you will lead, coach, and motivate a team, ensuring operational excellence. The ideal candidate will have leadership experience and a passion for outstanding customer service. This position offers various benefits, including flexible rosters, comprehensive training, and opportunities for career advancement.

Qualifications

• Proven leadership or supervisory experience in a fast-paced environment.
• Strong background in providing outstanding customer service.
• Ability to complete necessary certifications for food safety and alcohol service.

Responsibilities

• Lead and coach team members to enhance guest experiences.
• Uphold food safety and quality standards in operations.
• Foster a positive work environment for the crew.

Skills

Leadership experience

Outstanding customer service

Education

Food Safety Supervisor certificate

Responsible Service of Alcohol course

Job description

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.

What's in it for me?

So much! Check out some of the benefits below:

• Flexible rosters and employment stability
• Free and comfortable GYG uniforms and exclusive merch
• Heavily discounted GYG meals
• Comprehensive training and support to set you up for success
• Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
• Team building activities and regular crew competitions
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• The possibility ofowningyour own franchise or joining our corporate office in future!

We appreciate diverse experience, but specifically, we are looking for candidates who have:

• Leadership or supervisory experience in a fast-paced environment
• A track record of providing outstanding customer service
• Completed or willingness to complete Food Safety Supervisor certificate
• Completed or willingness to undertake Responsible Service of Alcohol course

Click the "I'm Interested" button to express your interest in joining our team!

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.

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