Shift Lead

Whistle Express Car Wash; City of Melbourne; Hybrid; AUD 65,000 - 78,000; Full time

Job summary

Whistle Express Car Wash is seeking a Shift Lead to set the standard on the lot, lead the crew, and ensure top-notch service as management is not on-site. The role is fast-paced, physically active, and customer-focused, with emphasis on ownership and accountability.

You will manage opening/closing, guide the team, handle any issues, and ensure safety and quality across all wash operations. Prior leadership or team experience is a plus for this outdoor role.

Qualifications

• Leadership experience required or demonstrated.
• Excellent customer service and communication skills.
• Knowledge of safety protocols and site operations.

Responsibilities

• Greet customers and promote services and memberships.
• Direct vehicles safely and ensure smooth operations during shifts.
• Lead team during shifts; open/close procedures and task delegation.
• Inspect vehicles for quality and uphold Sparkle Assurance standards.

Skills

Leadership

Customer service

Safety compliance

Job description

Shift Lead page is loaded## Shift Leadlocations: 197 - Melbournetime type: Full timeposted on: Posted Todayjob requisition id: JR106242The crew follows your lead. Make it worth following.As a Shift Lead at Whistle Express, you are the standard-setter on the lot. You know the site, you know the crew, and when management is not on-site, you are the one running it. This is not a babysitting role. It is a leadership role for someone who takes ownership seriously and holds the team to the same standards they hold themselves to.The work is fast, physical, and visible. At the end of a good shift, you will know it - because the site is clean, the team delivered, and every guest left better than they arrived.## **Key Responsibilities:**# Customer Engagement* Greet customers as they arrive and provide a positive, friendly experience.* Answer customer questions about services, wash options, and memberships clearly and courteously.* Promote unlimited wash memberships and other offerings to drive engagement and sales.* Educate new customers on the variety of wash packages and services available.* Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.# Operations & Safety* Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.* Prepare vehicles for washing by checking for loose items and removing obstacles as needed.* Monitor equipment during operations, identifying and reporting any malfunctions or issues.* Follow and enforce all safety protocols to protect customers, team members, and equipment.* Assist team members in resolving operational issues quickly to keep the site running efficiently.# Team Leadership* Serve as a key holder and perform opening and closing procedures accurately and on time.* Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.* Delegate tasks to team members to ensure smooth site operations throughout the shift.* Monitor team performance and provide guidance or feedback as needed to keep operations on track.* Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.# Attention to Detail* Inspect each vehicle before and after the wash to ensure it meets Whistle's quality standards.* Uphold the \"Sparkle Assurance\" by checking for missed spots, streaks, or any other issues.* Report any equipment or operational issues that could affect wash quality.* Provide feedback or guidance to team members to help maintain consistent wash quality.* Continuously look for ways to improve processes to exceed customer expectations.#LI-DNI**What We're Looking For****Ownership is not assigned here. It is demonstrated.*** You lead by example. The crew watches how you work. Make it worth watching.* You hold the line. The standard does not flex based on who is watching.* You are a team-first operator. You share the win, and you own the loss.* You are physically active and comfortable working outdoors at a pace.* Prior leadership or team experience is a plus. The right instincts matter more than the title.**Run it like you own it. Do it like it matters.**The best version of this industry is still being built. The people building it start here.If you show up like you own it every shift, there is a place here for you.#LI-DNIBase Pay RangeWe share the responsibility for creating the best experience for our customers, team members, and facilities.**Be Curious** - We have a drive to learn, grow, challenge, and explore better ways of doing things.**Take Accountability** - We take ownership of our actions, commitments, and results.**Show respect** - We value every person by listening openly, communicating honestly, and treating others with dignity.**Pursue Excellence** - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.