Shelter Support and Communications Officer

Blue Cross Animals Society of Victoria; Melbourne; On-site; AUD 35,000 - 52,000; Part time

Job summary

Blue Cross Animals Society of Victoria – Wonga Park VIC is seeking a reliable Shelter Support and Communications Officer to provide day-to-day support to our Shelter Supervisor. This part-time role focuses on assisting with communications, social media, and general shelter operations.

You will help create clear, professional social media content, share animals in care and adoption updates, and respond to enquiries.

Qualifications

• Good written and verbal communication skills.
• Confidence using social media platforms, with an eye for clear, professional presentation.
• Basic computer skills (email, documents, online platforms).
• Ability to follow instructions and work under supervision.
• Reliable and adaptable approach.
• Interest in animal welfare.

Responsibilities

• Provide day-to-day administrative and practical support to the Shelter Supervisor.
• Assist with creating Facebook and Instagram content that is clear, professional and visually appealing.
• Help share animals in care, adoption opportunities and shelter updates.
• Monitor social media messages and comments and elevate enquiries as required.
• Assist with emails, messages and general correspondence.
• Support communication with adopters, volunteers and members of the public.
• Assist during busy periods or shelter events under direction.
• Contribute to a positive, respectful and animal-focused shelter environment.

Skills

Written communication

Verbal communication

Social media

Basic computer skills

Following instructions

Animal welfare interest

Job description

Shelter Support and Communications Officer

Blue Cross Animals Society of Victoria – Wonga Park VIC

Blue Cross Animals Society of Victoria operates an animal shelter dedicated to the care, protection and rehoming of animals in need. We are seeking a reliable and organised Shelter Support and Communications Officer to provide day to day support to our Shelter Supervisor.

This is a support-focused role, suited to someone who enjoys contributing to day-to-day shelter operations and supporting positive outcomes for animals and the community.

About the Role

Working under direction, the role assists with communication, social media and general support tasks to help the shelter operate smoothly.

A key focus of this role is supporting professional, visually appropriate social media content that positively represents the organisation and animals in care.

Blue Cross Animals Society of Victoria operates an animal shelter dedicated to the care, protection and rehoming of animals in need. We are seeking a reliable and organised Shelter Support and Communications Officer to provide day to day support to our Shelter Supervisor.

This is a support-focused role, suited to someone who enjoys contributing to day-to-day shelter operations and supporting positive outcomes for animals and the community.

About the Role

Working under direction, the role assists with communication, social media and general support tasks to help the shelter operate smoothly.

A key focus of this role is supporting professional, visually appropriate social media content that positively represents the organisation and animals in care.

Key Responsibilities

• Provide day-to-day administrative and practical support to the Shelter Supervisor

• Assist with creating Facebook and Instagram content that is clear, professional and visually appealing

• Help share animals in care, adoption opportunities and shelter updates

• Monitor social media messages and comments and elevate enquiries as required

• Assist with emails, messages and general correspondence

• Support communication with adopters, volunteers and members of the public

• Assist during busy periods or shelter events under direction

• Contribute to a positive, respectful and animal-focused shelter environment

Selection Criteria

Essential:

• Good written and verbal communication skills

• Confidence using social media platforms, with an eye for clear, professional and visually appealing presentation

• Basic computer skills (email, documents, online platforms)

• Ability to follow instructions and work under supervision

• Reliable and adaptable approach

• Interest in animal welfare

Desirable:

• Experience in an animal shelter or animal welfare environment

• Experience supporting a supervisor or small team

About the Role

• Part-time position with morning hours

• Award: Animal Care & Veterinary Services Award 2020

• Hours to be discussed with the successful applicant