Animal Shelter Front Desk & Admin Assistant

Better Impact; Bundaberg; On-site; Full time

Job description

What to expect

This rewarding role would suit applicants who are passionate about animal welfare, are outgoing and enjoy meeting new people, and have great computer and administration skills. In this role you will provide vital help to all creatures great and small by being the ‘face’ of the RSPCA Bundaberg, greeting people as they bring animals in, entering critical data onto the RSPCA systems, answering telephone calls and other general administrative tasks as required.

Please note: In this role, you will be the first point of call for members of the public, staff and volunteers bringing in injured animals. As such you will need to possess a certain level of resilience when handling these situations.

Benefits

• Opportunity to further develop skills and experience in administration and customer service
• Experience hands-on involvement in the day-to-day operations of a busy animal shelter
• Being part of a team of enthusiastic, hardworking individuals who make a difference in the lives of animals every day

What are the tasks?

• Greeting members of the public as they enter the shelter
• Answering phone calls and responding to customer enquiries
• Assisting staff with adoptions, surrenders and boarding bookings
• Completing a variety of data entry tasks
• Ensuring the reception waiting area is clean, tidy and welcoming at all times
• Undertaking other office duties as required

What skills and characteristics do I need?

• Excellent communication and customer service skills
• A confident, friendly and positive manner when meeting new people and making them feel welcome
• Preparedness to be involved in delicate and occasionally challenging situations
• Reliable, with the ability to work independently, take initiative and multitask
• Computer literacy, including a good working knowledge of Microsoft Word and Excel
• Willingness to learn animal handling techniques and housing requirements for incoming animals

When can I volunteer?

Current available shift: Tuesdays, 10:00am – 4:30pm (flexible availability preferred to assist with sickness cover). A minimum commitment of one shift per week for at least 3 months is requested.

PLEASE NOTE: It is a requirement that before handling animals at the RSPCA you have an up-to-date Tetanus vaccination.

If you are ready to join the RSPCA Qld team, please click "Fill in an application" above. For further information, please contact us at [e-mail]