Shared Services Lead, VIC/ SA

Stantec; City of Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible working arrangements

Additional leave options

Learning and development programs

Mentoring and personal development

Friendly team environment

Employee assistance program

Job summary

Stantec is seeking a Melbourne-based Shared Services Lead to support the Melbourne and Adelaide offices. You will manage the Shared Services team, coordinate meetings and events, and work closely with Finance, HSSE, HR and IT to deliver integrated support.

The role emphasizes creating a positive office culture, ensuring safe and well-organised workplaces, and delivering high-quality administrative services across locations. Occasional travel to Adelaide is required.

Qualifications

• Experience leading and delivering excellent administration and office management services.
• Qualification in Business Administration or equivalent discipline.
• Strong verbal and written communication skills.
• People management skills.
• Proficiency with Microsoft Office and related office technology.

Responsibilities

• Manage the Shared Services team with clear direction, coaching and ongoing support to ensure high service standards.
• Occasional travel to Adelaide to maintain teamwork and service consistency.
• Oversee office management and administrative operations to keep workplaces efficient, safe and well organised.
• Build and maintain relationships with internal teams, leaders and external stakeholders for effective collaboration across the business.
• Provide hands-on admin support to business lines and functional teams, coordinating meetings, events and day-to-day needs.
• Support onboarding, offboarding and staff transfers to ensure a seamless employee experience.
• Coordinate initiatives and internal events promoting a positive and inclusive office culture across locations.
• Identify opportunities to improve administrative processes and service delivery.

Skills

People management

Communication

Microsoft Office

Education

Business Administration or equivalent

Tools

Microsoft Office

Job description

Shared Services Lead, VIC/ SA - ( 260000MA )

Description

We are seeking a Shared Services Lead based in Melbourne to support our Melbourne and Adelaide offices.

This role is responsible for managing the Shared Services team in the Melbourne and Adelaide offices. As a key office management and administration function, the Shared Services team plays a vital role in ensuring the smooth day to day operation of our workplaces.

Shared Services is the first point of contact for staff and visitors, delivering a professional, welcoming and supportive experience. The team is known for its proactive, can-do attitude and commitment to creating a positive and engaging office environment. This includes coordinating office events that enhance workplace culture, as well as supporting other business lines with meetings, events and general operational needs.

The Shared Services Lead will oversee the delivery of high quality administrative and office management services, fostering an efficient, safe and well organised work environment. The role also works closely with other functional support teams, including Finance, HSSE, Human Resources and IT to provide integrated support and assist these teams when required.

In addition, the role partners with peers across Australia to drive consistency in service delivery and contribute to a cohesive "one company" experience across all offices.

Day to day tasks would involve:

• Manage the Shared Services team, providing clear direction, coaching and ongoing support to ensure a high standard of service delivery
• Occasional travel to Adelaide is required to maintain strong team connection, consistency in service delivery, and visibility across locations
• Oversee office management and administrative operations, ensuring workplaces are efficient, well organised, safe and aligned with business needs
• Build and maintain strong relationships with internal teams, leaders and external stakeholders, supporting collaboration and effective communication across the business
• Provide hands on administrative support to business lines and functional teams as required, including coordinating meetings, events and day-to-day operational needs
• Support the evolving needs of the business, including assisting with office co-locations, office upgrades, and the implementation of new systems and processes
• Partner with other functional support teams (Finance, HSSE, HR, IT)
• Assist with onboarding, offboarding and staff transfers, ensuring a seamless employee experience
• Coordinate and deliver initiatives and internal events that promote a positive and inclusive office culture, fostering staff engagement, wellbeing and connection across teams and locations
• Identify opportunities to improve administrative processes, office functionality and service delivery, contributing to continuous improvement across Shared Services

To be successful for this role you'll need:

• People management skills
• Strong verbal and written communication skills
• Computer proficient, including the Microsoft Office suite
• Qualification in relevant discipline such as Business Administration or equivalent relevant experience
• Demonstrated experience leading and delivering excellent administration and office management services.

Preferred skills and attributes:

• Excellent organisation and time management skills, including the ability to multi-task and prioritise work
• Advanced knowledge of Microsoft Office, with the ability to learn new systems easily
• Excellent communication skills
• Strong client-service focus with a can-do attitude
• Initiative and self-starting to identify opportunities to provide support pro-actively to the business

What we offer

Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.

• Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.
• Option to purchase up to 4 weeks additional leave.
• Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
• Mentoring for your own development and the opportunity to mentor others
• A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables
• Professional Memberships
• Salary Continuance Insurance (SCI)
• Mental Health and Wellbeing Programs
• Service Recognition Awards
• Employee Assistance Program

About Stantec

The Stantec community unites over 34,000 employees working in 450 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life.

Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.

Culture

Stantec is serious about healthy work-life balance, diversity, inclusion & equity, indigenous relations, innovation, community engagement, corporate sustainability, and social wellbeing. We have employee groups for women, LGBTQI , neurodiversity, and more! Our employees play sport, fundraise, volunteer, learn, and have fun together.

We are committed to reconciliation and to building respectful relationships with Aboriginal and Torres Strait Islander peoples. We’re better together when different perspectives are welcomed and valued, and we’re committed to a workplace where everyone can belong and thrive. If you need any adjustments to participate in our recruitment process, please let us know.

Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans