Settlements Officer

Randstad; Adelaide; On-site; AUD 50,000 - 65,000; Full time

Job summary

A major banking institution in Adelaide is seeking a customer service representative to assist with loan applications and customer support. The role offers extensive training and career growth in a supportive environment. Candidates should have existing customer service experience and a keen interest in banking. Competitive opportunities await in a dynamic team focused on excellent service delivery.

Benefits

Extensive training programs

Supportive working environment

Career growth opportunities

Qualifications

• Previous experience in a customer service role is essential.
• High attention to detail with the ability to work to tight deadlines.
• A sound understanding and keen interest in banking and financial services.

Responsibilities

• Assess, collate and process loan application documents.
• Provide guidance and support to customers across banking products.
• Build strong relationships with stakeholders.

Skills

Excellent communication skills

Problem-solving skills

Attention to detail

Customer service experience

Computer literacy

Education

Degree in Finance/Business

Job description

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Do you have a passion for the finance industry?

An exciting opportunity to take your customer service skills to the corporate world and join a well established organisation in the banking and finance sector awaits you!

All the tools will be provided with an extensive training program and ongoing support available.

This role is an incredible opportunity for someone wanting to gain experience within the finance and banking space. Someone who has a passion for customer service and wants to take their current experience in this sector to the next level!

Your new role

• Assess, collate and process loan application documents
• Provide guidance and support to customers across a range of banking products and services
• Support customers and navigate toward an optimal resolution
• Ability to build strong relationships with all stakeholders (brokers/lenders/customers)
• Have excellent computer literacy skills (ability to use multiple computer systems/databases simultaneously)

Your skills and experience

• Previous experience in a customer service role is essential
• A sound understanding and keen interest in banking and financial services
• High attention to detail
• Ability to work to tight deadlines
• Excellent communication skills, verbal and written
• Strong ability to troubleshoot and problem solve
• Degree in Finance/Business is highly regarded but not required

Your benefits

• Work close to home being based in the Western suburbs and nearby public transport
• Gain experience with one Australia's largest banking institutes
• Extensive training programs
• Supportive and fun working environment offering potential career growth opportunities

Your new company This is your opportunity to join a nationally recognised bank - A big 4! Renowned for being a front running force in the Australian financial space, this organisation aims to assist their staff, customers and the wider community by providing an excellent customer experience. A diverse work culture and a positive team environment where you are valued and recognised for your efforts and commitment.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.