Sessional Ombudsman, Banking and Finance

Australian Financial Complaints Authority Limited; Sydney; Hybrid; AUD 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

AWEI Accreditation 2025

Family Friendly Workplace

Hybrid working

Inclusive leave options

Zusammenfassung

Australian Financial Complaints Authority (AFCA) is seeking experienced senior lawyers for Sessional Ombudsman, Banking & Finance on a per-engagement basis. You will join a respected decision-making team delivering independent, fair, and balanced outcomes for consumers and businesses.

This role supports flexible, hybrid arrangements with two days in modern AFCA offices. Successful candidates will bring deep industry expertise, strong judgement, and extensive experience in banking regulation,

Qualifikationen

• Candidates will hold legal qualifications and have substantial senior-level experience within banking and finance.
• Experience in banking regulation, Banking Codes of Practice, contract law, insolvency, securities, lending and dispute resolution.

Aufgaben

• Apply sound judgement to complex legal issues and disputes within banking and finance.
• Provide independent, fair and balanced decisions in collaboration with Ombudsmen, lawyers and industry experts.
• Deliver high-integrity outcomes and maintain impartiality across cases.

Jobbeschreibung

Sessional Ombudsman, Banking and Finance

Australian Financial Complaints Authority – Sydney NSW

27d ago , from Australian Financial Complaints Authority AFCA

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

Flexible, meaningful work. Expert impact when it matters most.

After a distinguished legal career, you may be looking for a role that allows you to continue applying your expertise in a meaningful way, while creating space for other professional interests, board appointments, consulting work, family commitments, or simply a greater sense of balance.

At AFCA, we are seeking Sessional Ombudsmen, Banking & Finance to join our highly regarded decision-making team on a per-engagement basis.

This unique appointment offers the opportunity to remain intellectually challenged and professionally engaged, while contributing to outcomes that have a genuine impact on consumers, small businesses and the financial services sector.

Use your expertise where it matters most

As a Sessional Ombudsman, you will be called upon to assist with complex and significant disputes within banking and finance. Drawing on AFCA's extensive specialist resources, research capability and dispute resolution framework, you will work collaboratively with experienced Ombudsmen, lawyers and industry experts to deliver independent, fair and balanced decisions.

This is an opportunity to focus on what you do best: applying sound judgement, analysing complex legal issues and helping resolve matters of significance.

This is a Board appointed, 3 year term role.

Qualifications

Who we're looking for

We're seeking accomplished senior lawyers, former Partners, barristers, executive legal leaders and banking & finance professionals who bring deep industry expertise, sound judgement and a strong track record of achievement.

You’ll be known for navigating complex legal and commercial issues with credibility, pragmatism and fairness, and have experience in areas such as banking regulation, Banking Codes of Practice, contract law, insolvency, securities, lending and dispute resolution.

You thrive in a flexible, per-engagement environment, communicate with influence and empathy, and can balance independence with collaboration. Most importantly, you're committed to delivering fair, objective outcomes and maintaining the highest standards of integrity and impartiality.

Candidates will hold legal qualifications and have substantial senior-level experience within banking and finance, a tribunal, regulator, external dispute resolution scheme or a related environment.

Additional Information

• Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with two days a week in our modernoffices designed for collaboration and wellbeing.
• Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.