Services Manager

BaptistCare NSW & ACT; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Health and wellbeing initiatives

Free counselling

LinkedIn Learning and development

Study assistance up to AUD 3,000 per y

Job summary

BaptistCare NSW & ACT is seeking a Service Manager to lead Macquarie Park Catering Services, supporting Shalom Centre, Dorothy Henderson Lodge and Cooinda Court. You’ll oversee hospitality operations, dining experiences and a large team across three established aged care homes.

You will drive continuous improvement, manage resources and budgets, and partner with residential leadership to deliver high-quality meals and service that supports residents’ wellbeing.

Qualifications

• Certificate IV in Hospitality or equivalent qualification.
• Demonstrated leadership of hospitality, catering or operational teams.
• Experience managing large, diverse teams and budgets.
• Knowledge of infection prevention and quality management systems.
• Strong communication and stakeholder management skills.
• Proficiency with Microsoft Office and operational systems.
• Customer service focus with a resident-centred approach.
• Leadership experience in aged care, healthcare or hospitality environments.

Responsibilities

• Lead catering operations across three residential aged care communities.
• Manage resources, budgets and rostering for hospitality services.
• Drive continuous improvement and service excellence.
• Foster a positive, high-performing team culture.
• Enhance residents' wellbeing through quality food services.

Skills

Leadership

Team leadership

Customer service

Communication

Problem solving

Organisational skills

Stakeholder management

Microsoft Office

Infection control

Education

Certificate IV in Hospitality

Certificate IV in Frontline Management

Tools

Microsoft Office

Job description

• Lead hospitality services across three residential aged care communities
• One team. Three communities. One opportunity to make a difference.
• Shape hospitality services across Shalom Centre, Dorothy Henderson Lodge and Cooinda Court

About the Role

We are seeking an experienced and people-focused Service Manager to lead Macquarie Park Catering Services, the central catering service supporting BaptistCare's three residential aged care communities at Shalom Centre, Dorothy Henderson Lodge and Cooinda Court.

This is a unique leadership opportunity overseeing hospitality services that support hundreds of residents across three established aged care homes. Working closely with residential leadership teams, you'll be responsible for ensuring the delivery of high-quality dining experiences, maintaining operational excellence, and leading a large team committed to exceptional customer service.

As Service Manager, you will lead catering operations, manage resources and budgets, drive continuous improvement initiatives, and foster a positive, high-performing team culture. Most importantly, you'll play a key role in enhancing residents' wellbeing through quality food services and genuine care.

About the Team

Macquarie Park Catering Services provides catering support across BaptistCare's residential aged care precinct, delivering meals and hospitality services to residents at Shalom Centre, Dorothy Henderson Lodge and Cooinda Court.

Our team is passionate about creating positive dining experiences and providing nutritious, high-quality meals that contribute to residents' health, wellbeing and quality of life. You'll join a collaborative and supportive leadership environment where teamwork, respect and service excellence are highly valued.

Why Join Us?

• competitive salaries, tax-free salary packaging up to $18,550*, discounted gym memberships, and novated car leasing.
• Enjoy work-life balance with flexible arrangements and additional leave options.
• Benefit from our health and wellbeing initiatives, including free counselling, spiritual support, and nutrition advice.
• Advance your career with study assistance up to $3,000 per year and access to learning and development programs and courses like LinkedIn Learning!

About You

To be considered, you will have:

• Certificate IV in Hospitality or equivalent qualification.
• Demonstrated experience leading hospitality, catering, food services or operational teams.
• Proven ability to manage and develop large, diverse teams.
• Experience overseeing budgets, labour costs, rostering and operational performance.
• Strong understanding of food safety, quality and compliance requirements.
• Excellent communication, relationship-building and stakeholder management skills.
• Strong organisational and problem-solving abilities, with a focus on continuous improvement.
• Confidence using Microsoft Office applications and operational systems.
• A passion for customer service and creating positive experiences for residents.
• Leadership experience within aged care, healthcare, hotel or hospitality environments.
• Certificate IV in Frontline Management or similar leadership qualification.
• Knowledge of infection prevention and quality management systems.

Ready to Lead Hospitality Services That Make a Difference Every Day?

Bring your leadership expertise, passion for service excellence and commitment to creating positive resident experiences to a role where your impact will be felt across three thriving residential communities. We'd love to hear from you.

About Us

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life's challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That's what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre-employment medical.

BaptistCare - Transforming lives by expressing the love of Christ.

Recruitment Agencies Please Note:

This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.