ServiceNow Technical Consultant

NRI Australia & New Zealand; Sydney; On-site; AUD 110,000 - 180,000; Full time

Job summary

NRI Australia & New Zealand is seeking a ServiceNow Technical Consultant to join our Sydney-based team. You will establish yourself as a subject matter expert and trusted advisor, delivering ServiceNow configurations, integrations and optimised IT operations across challenging client environments.

Experience with ITOM/AIOps, ITSM/ITIL, scripting and data modelling is essential. Strong communication skills and a collaborative mindset are required to drive meaningful enterprise outcomes within a

Qualifications

• Strong understanding of the ServiceNow platform and its features.
• Strong understanding of ServiceNow ITOM/AIOps and its features.
• Knowledge of scripting languages.
• Experience with ServiceNow configuration, customization and administration.
• Familiarity with ServiceNow data models, tables, fields, forms and business rules.

Responsibilities

• Establish yourself as a subject matter expert and trusted advisor across client environments.
• Collaborate with diverse teams to deliver ServiceNow solutions in complex, modern tech environments.
• Leverage automation and integrations to maximise reliability and performance.
• Provide guidance on ITSM best practices (ITIL) and ITOM/AIOps.

Skills

ServiceNow platform

ITOM/AIOps

Scripting

ServiceNow configuration

Data models

ITSM/ITIL

Troubleshooting

Integrations

Communication & collaboration

ServiceNow certifications

Job description

NRI Australia & New Zealand – Sydney CBD NSW

At NRI, we bring together deep technology expertise, capability and real-world industry experience to help organisations solve complex challenges and shape what’s next. From IT advisory and enterprise transformation to quality engineering, cyber, cloud and managed services, we work across the full technology lifecycle - turning ideas into outcomes that make a difference. With a global heritage and a strong presence across Australia, New Zealand and Asia, we combine the scale and capability to take on complex challenges with the agility, collaboration and the personal connection of a local team.

THE OPPORTUNITY

Our Managed Services team helps organisations maximise the value of their technology investments by ensuring critical systems remain secure, resilient, high-performing and ready for the future. Working across cloud, infrastructure, networks, cybersecurity, applications and service management, we deliver proactive, outcome-focused services that support the technology environments businesses depend on every day. Leveraging automation, AI-driven insights and deep technical expertise, we help clients improve reliability, optimise performance, reduce risk and drive continuous improvement. Join our team means collaborating with talented specialists, working across diverse technologies and contributing to meaningful outcomes for some of Australia's leading organisations.

As a ServiceNowTechnical Consultant you will be someone who can join any environment andestablishyourself as a subject matter expert as well as a trusted advisor. You will gain experience working in challenging environments with intelligent, like-minded professionals. The ServiceNowTechnical Consultant will beleveragedand support a named number of NRI-ANZ Customers.

What we’re looking for

• Strong understanding of ServiceNowplatform and its features and functionality
• Strong understanding of ServiceNow ITOM\AIOps its features and functionality
• Knowledge of the scripting languages.
• Experience with ServiceNowconfiguration, customization, and administration
• Familiarity with ServiceNowdata models and related features, such as tables, fields, forms, and business rules.
• Understanding of IT service management (ITSM) best practices and industry standards (e.g. ITIL)
• Ability to troubleshoot and resolve technical issues related to ServiceNow
• Knowledge of integrations with other IT systems and tools
• Strong communicationand collaboration skills to work with various teams and stakeholders This is an excellent opportunity to join a high-performing team delivering meaningful enterprise outcomes within a complex and modern technical environment.
• ServiceNow certifications are desirable

THE OPPORTUNITY

Our Managed Services team helps organisations maximise the value of their technology investments by ensuring critical systems remain secure, resilient, high-performing and ready for the future. Working across cloud, infrastructure, networks, cybersecurity, applications and service management, we deliver proactive, outcome-focused services that support the technology environments businesses depend on every day. Leveraging automation, AI-driven insights and deep technical expertise, we help clients improve reliability, optimise performance, reduce risk and drive continuous improvement. Join our team means collaborating with talented specialists, working across diverse technologies and contributing to meaningful outcomes for some of Australia's leading organisations.

As a ServiceNowTechnical Consultant you will be someone who can join any environment andestablishyourself as a subject matter expert as well as a trusted advisor. You will gain experience working in challenging environments with intelligent, like-minded professionals. The ServiceNowTechnical Consultant will beleveragedand support a named number of NRI-ANZ Customers.

What we’re looking for

• Strong understanding of ServiceNowplatform and its features and functionality
• Strong understanding of ServiceNow ITOM\AIOps its features and functionality
• Significant IRM expertise
• Knowledge of the scripting languages.
• Experience with ServiceNowconfiguration, customization, and administration
• Familiarity with ServiceNowdata models and related features, such as tables, fields, forms, and business rules.
• Understanding of IT service management (ITSM) best practices and industry standards (e.g. ITIL)
• Ability to troubleshoot and resolve technical issues related to ServiceNow
• Knowledge of integrations with other IT systems and tools
• Strong communicationand collaboration skills to work with various teams and stakeholders This is an excellent opportunity to join a high-performing team delivering meaningful enterprise outcomes within a complex and modern technical environment.
• ServiceNow certifications are desirable

WHY YOU’LL LOVE WORKING AT NRI

At NRI, we believe great careers are built through solving complex challenges, continuous growth and the opportunity to make an impact. Whether you're deepening your technical expertise, developing as a leader or exploring where your career can take you next, you'll have the opportunity to build capability, make an impact and shape what's next.

Build expertise that makes an impact

Work alongside talented technologists, consultants, industry specialists and problem-solvers on complex challenges that create real outcomes for our clients. You'll be surrounded by people who are generous with their knowledge and invested in helping each other grow.

Shape your career.

Your career is yours to build. With clear career pathways, structured development, technical certification opportunities, leadership programs and access to extensive learning resources, you'll have the support to develop your expertise and explore new opportunities.

Make your expertise count

From performance and technology delivery, transformation, quality engineering and managed services, you'll have the opportunity to take on challenging and rewarding work, contribute your ideas and see the impact of what you do.

Bring your perspective, belong here

We want NRI to be a place where people feel respected, included and able to do their best work. We value different experiences, perspectives and ways of thinking, and are committed to creating an environment where everyone can belong and contribute.

YOUR EXPERIENCE MATTERS, YOUR POTENTIAL IS YOURS TO EXPLORE

You don't need to tick every box to belong at NRI. We value curiosity, capability, attitude and the willingness to learn and we encourage you to apply if you can see yourself growing into this role - or another opportunity across NRI.

At NRI, we value different experiences, perspectives and ways of thinking. We are committed to an inclusive workplace where everyone has the opportunity to belong, contribute and grow.