ServiceNow Project Manager

Motion Recruitment; Charlotte Bay; On-site; AUD 120,000 - 150,000; Full time

Job summary

A leading recruitment agency is seeking a Head of Technology to oversee the migration of in-house applications to ServiceNow. This role requires extensive experience in ServiceNow project management, ensuring alignment with business needs while leading the migration. The successful candidate will develop project plans, manage application data migration, and troubleshoot issues. Ideal candidates will have 6–10 years of relevant experience and the ability to handle complex technical challenges.

Qualifications

• 6–10 years of ServiceNow project management and migration experience.
• Hands-on experience with ServiceNow configuration and module management.
• Ability to identify and resolve complex technical issues.

Responsibilities

• Develop and manage project plans, timelines, and deliverables.
• Manage the migration of applications and data into ServiceNow.
• Ensure alignment with application framework and business requirements.

Skills

ServiceNow project management

Technical issue resolution

ServiceNow configuration

Job description

Overview

The Head of Technology is running a project to move a group of in-house applications (currently tracked in SharePoint and Power BI) into ServiceNow, using the Application Portfolio Management framework. The project includes planning how applications will be set up, assigning resources, and shifting tools and vendor systems into ServiceNow.

The right person for this role will lead the entire process—from planning to completion. They need hands-on experience setting up ServiceNow modules and should be able to give both big-picture direction and technical support. They’ll work closely with architects and team leaders to assign work, track progress, and make sure everything matches business needs.

Responsibilities

• Develop and manage project plans, timelines, and deliverables
• Manage the migration of applications and data into ServiceNow
• Ensure alignment with Application Portfolio Management framework and business requirements
• Stabilize builds and manage configuration tasks across ServiceNow modules
• Assist with application development and customization within ServiceNow
• Troubleshoot complex, environment-specific issues
• Support ad-hoc development tasks as needed

Qualifications

• 6–10 years of ServiceNow project management and migration
• Experience with the Enterprise Architecture app in ServiceNow
• Hands-on experience with ServiceNow configuration and module management
• Ability to identify and resolve complex technical issues
• Familiarity with multiple ServiceNow modules
• Prior experience with the Enterprise Architecture app in ServiceNow

Nice to Have

• Experience in architectural design and strategy

Senior/Employment Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Project Management and Information Technology
• Industries: Financial Services and Banking