ServiceNow Engineer

Woolworths Group; Geehi; Hybrid; AUD 100,000 - 130,000; Full time

Job summary

A large Australian retail company is seeking a ServiceNow Developer with 4-5 years of hands-on experience to develop and implement technical solutions. The ideal candidate will be proficient in ServiceNow platform features, have strong collaboration skills, and hold a relevant certification. This role offers a flexible hybrid working environment and opportunities for growth within a diverse and inclusive workplace.

Benefits

Flexible hybrid working environment

Team discounts across brands

24/7 access to wellness programs

Qualifications

• 4-5 years of hands-on experience developing and implementing solutions across the ServiceNow platform.
• Expert capability in core platform configuration and development.
• Proven experience with ServiceNow integrations using REST/SOAP.

Responsibilities

• Develop and implement robust, scalable technical solutions leveraging the ServiceNow platform.
• Participate in Agile ceremonies to maintain team velocity.
• Research current ServiceNow product roadmaps and industry trends.

Skills

ServiceNow Development

Core Technical Proficiency

Integration and Data

Teamwork and Agility

Education

ServiceNow Certified System Administrator (CSA)

Job description

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Welcome to Group Enablement

Our Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future. We’re the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data, and retail smarts, you’ll work behind the scenes, in the margins, and across every corner of the business – to uplift our capability, amplify our collective impacts, and revolutionise the customer experience.

What you’ll do

• Develop and implement robust, scalable, and well-integrated end-to-end technical solutions specifically leveraging the ServiceNow platform.
• Apply 4-5 years of hands-on development expertise to solve complex technical problems and implement resilient solutions.
• Develop and maintain complex ServiceNow applications and features, ensuring optimal code quality, performance, and adherence to platform best practices.
• Serve as the Technical Expert for the team, providing deep implementation knowledge and configuration expertise in ITSM, ITOM, and generative AI (GenAI) suite.
• Actively participate in code reviews to ensure all technical changes meet agreed-upon engineering, security, and development standards.
• Participate in all Agile ceremonies (e.g., sprint planning, retrospectives, daily stand-ups) to maintain an effective and efficient team velocity.
• Research and adopt current ServiceNow product roadmaps and industry trends to ensure technical solutions are forward-thinking and flexible.
• Maintain a customer-centric approach, consistently factoring critical underlying business and technical requirements into development decisions.
• Possess a sound understanding of business processes and the ability to clearly articulate technical decisions and their benefits to the team.

What you’ll bring

• ServiceNow Development: 4-5 years of hands-on experience developing, implementing, and maintaining high-quality, scalable solutions across the ServiceNow platform.
• Core Technical Proficiency: Expert capability in core platform configuration and development, including Business Rules, Script Includes, ACLs, Domain Separation, and custom Workflows.
• Integration and Data: Proven experience with ServiceNow integrations using REST/SOAP and a strong understanding of the platform's data model and relational structure.
• Teamwork and Agility: A commitment to being a strong collaborative team player, actively participating in Agile ceremonies, and demonstrating pragmatic, solution-focused problem-solving skills.
• Certification and Standards: Hold a ServiceNow Certified System Administrator (CSA) certification and adhere strictly to engineering and security standards during development and code reviews.

What you'll experience

Our Team Members are at the heart of everything we do, and we’re always looking for ways to support your career journey and reward great work:

• A flexible hybrid working environment
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app.
• A progressive and competitive leave policy that gives you more space for what matters to you.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.