Servicenow Developer

Elysium Digital; Canberra; On-site; AUD 120,000 - 170,000; Full time

Job summary

Elysium Digital is seeking experienced ServiceNow Technical Consultants to support a large-scale government transformation initiative in Canberra. You will configure, develop and deploy ServiceNow capabilities across a complex enterprise environment, working closely with business analysts, architects and platform teams.

You will translate requirements into scalable, secure ServiceNow solutions with hands-on development and strong collaboration across stakeholders.

Qualifications

• Hands-on ServiceNow development and administration in complex environments.
• Experience with Flow Designer and workflow automation.
• Experience building and supporting integrations and APIs.
• Knowledge of CMDB, ITAM and ITOM capabilities.
• Strong troubleshooting and problem-solving skills.
• Experience in complex enterprise or government environments.
• Ability to work independently while engaging effectively with stakeholders.

Responsibilities

• Configure, develop and maintain ServiceNow platform functionality.
• Build and enhance workflows, approvals, forms and service catalogue items.
• Configure and support ITSM processes and related platform capabilities.
• Design and support integrations with internal and external systems.
• Develop reports, dashboards and analytics capabilities.
• Support ITAM, ITOM and CMDB initiatives.
• Troubleshoot and resolve technical platform issues.
• Support release, deployment and environment management activities.
• Promote ServiceNow best practice, favouring configuration over customisation where appropriate.

Skills

ServiceNow development

ServiceNow administration

Flow Designer

Integrations & APIs

CMDB/ITAM/ITOM

Troubleshooting

Government environments

Stakeholder engagement

Education

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ITIL Foundation

Job description

We are seeking experienced ServiceNow Technical Consultants to support a large-scale government technology transformation initiative.

This role is suited to hands-on ServiceNow professionals who enjoy delivering practical solutions and working directly within the platform. You will be responsible for configuring, developing, testing and deploying ServiceNow capabilities across a complex enterprise environment.

You will work closely with business analysts, architects, platform teams and stakeholders to translate requirements into scalable, secure and maintainable ServiceNow solutions.

Key Responsibilities

• Configure, develop and maintain ServiceNow platform functionality.
• Build and enhance workflows, approvals, forms and service catalogue items.
• Configure and support ITSM processes and related platform capabilities.
• Design and support integrations with internal and external systems.
• Develop reports, dashboards and analytics capabilities.
• Support ITAM, ITOM and CMDB initiatives.
• Troubleshoot and resolve technical platform issues.
• Support release, deployment and environment management activities.
• Promote ServiceNow best practice, favouring configuration over customisation where appropriate.

Skills & Experience

We're interested in candidates with:

• Strong hands-on ServiceNow development and administration experience.
• ServiceNow Flow Designer and workflow automation expertise.
• Experience building and supporting integrations and APIs.
• Knowledge of CMDB, ITAM and ITOM capabilities.
• Strong troubleshooting and problem-solving skills.
• Experience working in complex enterprise or government environments.
• Ability to work independently while engaging effectively with stakeholders.

Desirable Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation

Security Requirements

Applicants must hold an active NV1 Security Clearance as a minimum.