ServiceNow Delivery Lead Senior Manager

Accenture; Redmond; On-site; AUD 190,000 - 434,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a seasoned ServiceNow delivery leader to manage enterprise technology programs and multi-workstream deployments for clients in a consulting environment. You will oversee project scope, budget, and outcomes while guiding senior sponsors and cross-functional teams.

You will also drive methodology improvements, coordinate with ServiceNow account teams, and ensure value delivery across ITSM, CSM, and related areas.

Qualifications

• Minimum 10+ years delivering enterprise technology or digital transformation programs, preferably in a consulting or professional services environment.
• Minimum 6 years hands-on experience delivering and governing ServiceNow implementations, including multi-workstream or enterprise-scale programs.
• Minimum 4 years experience providing client-facing delivery leadership with senior stakeholders and executive sponsors.
• ServiceNow System Administrator certification or 5+ years in-depth ServiceNow platform experience.

Responsibilities

• Lead consulting engagements from post-sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare client-facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
• Identify opportunities to provide additional value to clients and coordinate with ServiceNow account teams.
• Drive continuous improvements of our implementation methodology and service offerings based on client experiences.
• Lead deployment of Enterprise Software solutions in client environments, preferably ITIL related.
• Influence and consult with sponsors/stakeholders to solve governance, program/project management, business process and/or technical problems.

Skills

Delivery leadership

Executive stakeholder engagement

ServiceNow expertise

Enterprise software experience

Leadership of leaders

Education

Bachelor’s degree

Tools

ServiceNow System Administrator certification

Job description

We Are: A global professional services organization, which includes being avital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.Learn more about ServiceNow at Accenture Here (https://www.accenture.com/us-en/services/alliances/servicenow) .

You Are:

You’re willing to roll up your sleeves to develop in the ServiceNow platform for our clients.

You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.

You are someone that is process oriented and prefers order over chaos.

You are comfortable asking for help from peers and Subject Matter Experts.

Strong background working with Enterprise Software companies and/or Consulting companies.

The Work:

Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.

Manage all aspects of project delivery and solution delivery.

Lead and manage the implementation project team.

Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.

Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.

Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments.

Strong background working with Enterprise Software companies and/or Consulting companies.

Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.

As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here’s what you need

• Minimum of 10+ years of experience delivering enterprise technology or digital transformation programs, preferably within a consulting or professional services environment.
• Minimum of 6 years of hands‑on experience delivering and governing ServiceNow implementations, including complex, multi‑workstream or enterprise‑scale programs.
• Minimum of 4 years of experience providing client‑facing delivery leadership, including direct engagement with senior stakeholders and executive sponsors.
• ServiceNow System Administrator certification or minimum 5 years of demonstrated, in‑depth ServiceNow platform experience.
• Bachelor’s degree or equivalent professional experience (minimum 12 years total work experience).

Preferred Qualifications

• PMP, CSM, or equivalent project/program leadership certification.
• ITIL V3 or V4 Foundations Certification.
• Formal project or program management experience; certification (e.g., PMP, CSM) preferred.
• Experience with SaaS delivery models and cloud‑based enterprise architectures.
• Prior experience supporting sales pursuits, account growth, or deal shaping.
• Advanced ServiceNow certifications or exposure to multiple practice areas (e.g., ITSM, CSM, SPM, ITAM, CMDB, AI/Automation).

Professional Skill Requirements

• Proven ability to lead leaders and foster a high‑performing, collaborative delivery organization.
• Strong analytical, problem‑solving, and decision‑making abilities in complex and ambiguous environments.
• Executive‑level presence with the ability to influence outcomes across delivery, sales, and client leadership.
• Customer‑centric mindset with a focus on business outcomes and long‑term value creation.
• Comfortable operating at both strategic and hands‑on levels as needed to ensure success.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 012/13/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: (https://www.accenture.com/us-en/careers/local/benefits)

U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary Range

• California $132,500 to $302,400
• Colorado $132,500 to $261,300
• Connecticut $132,500 to $261,300
• District of Columbia $141,100 to $278,200
• Illinois $122,700 to $261,300
• Maine $112,900 to $222,500
• Maryland $132,500 to $261,300
• Massachusetts $132,500 to $278,200
• Minnesota $132,500 to $261,300
• New York $122,700 to $302,400
• New Jersey $141,100 to $302,400
• Ohio $122,700 to $241,900
• Virginia $122,700 to $278,200
• Washington $141,100 to $278,200

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