Service Technician (2 Openings)

Resmed; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

ResMed on the Gold Coast seeks a Service Technician within Technical Services to troubleshoot and resolve technical issues across ResMed products, including sleep apnoea devices, ventilators and diagnostic equipment.

You will perform repair and servicing, calibration, and preventative maintenance, ensure regulatory compliance, and document activities for traceability. Strong communication and IT skills are essential; prior medical equipment repair experience is preferred.

Qualifications

• Excellent verbal and written communication.
• Proficient with Word, Excel, PowerPoint, Outlook.

Responsibilities

• Provide software and device technical support to customers and internal teams.
• Maintain repair/service documentation for traceability.
• Perform preventative maintenance and calibration of test equipment.
• Ensure repairs comply with regulatory standards.
• Follow service manuals and QA investigations.
• Communicate effectively and document issues.
• Continuously develop technical knowledge.

Skills

Communication skills

Computer literacy

Education

Tertiary qualifications in Engineering/Science/IT/Electronics

Tools

Microsoft Office

Job description

Job Description Summary

The primary role of Technical Services is to provide technical and engineering support to customers, support agents, and internal teams. Key deliverables include taking ownership of customer queries on ResMed products, researching solutions and promptly responding while maintaining the highest level of quality. Provide post‑design support and repair of ResMed products, investigate device failures, upgrade systems, and conduct product maintenance and testing.

Primary Position Objective

As a Service Technician, the primary objective is to troubleshoot and resolve technical issues for all ResMed products, including sleep apnoea devices, life support ventilators, and diagnostic devices.

Responsibilities and Accountabilities

• Provide technical support for internal and external customers via inbound calls, Teams messaging, and emails with a focus on software and device support.
• Maintain quality documentation for repair and service activities in the tracking system for traceability.
• Complete scheduled preventative maintenance and calibration for test equipment needed for repairs and servicing.
• Ensure device repairs and servicing are compliant with Australian and New Zealand regulatory standards.
• Follow service procedures detailed in product service manuals and technical notes.
• Support QA with investigations and provide supporting documentation as needed.
• Work independently.
• Continually develop technical knowledge to assist support teams.
• Timely and effective communication, documentation, and reporting.
• Focus on Business Excellence initiatives and Continuous Improvement.

Qualifications and Experience – Required

• Professional and effective communication skills – both verbal and written.
• Works well with computer systems and common software applications (Word, Excel, PowerPoint, Outlook, etc.).

Preferred

• Tertiary qualifications in a relevant field (Engineering, Science, Information Technology, Electronics).
• Minimum of 2 years of related experience.
• Demonstrated experience with repair and servicing medical equipment.

Location

Gold Coast, Queensland.