Service Technician

Mocopan Coffee; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading coffee equipment company in Sydney is seeking a Service Technician to join their team in Alexandria. This role involves servicing customer equipment, providing preventative maintenance, and preparing machines for delivery. The ideal candidate is mechanically minded, customer-focused, and ideally has experience in hospitality or field service. Must have a valid driver’s license and full working rights in Australia. Apply now!

Benefits

Base salary plus super

Work vehicle

Phone

Qualifications

• Experience in hospitality or field service desirable.
• Full working rights in Australia required.
• Valid full driver’s license mandatory.

Responsibilities

• Attending service calls across metro Sydney.
• Providing preventative maintenance and support.
• Preparing machines including installs and pre-deliveries.

Skills

Customer-focused

Troubleshooting

Detail-oriented

Tools

Nuova Simonelli espresso machines

Rex Royal S300 automatic machines

Fiorenzato grinders

Mazzer grinders

Job description

Base + super + work vehicle + phone

We’re on the hunt for a Service Technician to join our NSW Technical Services team, based in Alexandria. You’ll keep our customers' equipment in top shape - primarily through servicing and also supporting with workshop-based installs and pre-deliveries.

This is a customer-facing, hands-on role supported by a close-knit team and equipped with the tools and training to deliver first-time fixes and quality outcomes.

What you’ll be doing:

• Attending service calls across metro Sydney (plus occasional travel from Central Coast to South Coast)
• Providing preventative maintenance and breakdown support to wholesale and café accounts
• Preparing machines in the workshop, including installs and pre-deliveries
• Replacing water filters and monitoring equipment condition
• Collaborating with Service Coordinators to plan your week
• Participating in monthly national/state on-call rotations (e.g. for weekend emergencies)
• Working on premium equipment, including:
• Nuova Simonelli & Victoria Arduino espresso machines
• Rex Royal S300 automatic machines
• Fiorenzato & Mazzer grinders

What we're looking for:

You’re technically minded, customer-focused, and calm under pressure. You’re confident troubleshooting in the field and prepping machines in the workshop, and you take pride in getting the job done right. You’re familiar with iPads and systems, and while an electrical licence is a bonus, it’s not required. A background in hospitality, barista work, whitegoods, or field service will work. You’re reliable, detail-oriented, and solutions-focused- someone who communicates clearly and works well with Coordinators, Technicians, and Sales teams. And the rest...

• Full working rights in Australia
• Valid full driver’s licence
• Availability for monthly on-call rotation
• Based in Sydney and able to work from Alexandria

If you’re passionate about coffee, mechanically minded, and want to work with great people and gear, this could be your next move. Apply now!