Service Support Officer - Inbound

Buscojobs; Victoria; Hybrid; AUD 60,000 - 80,000; Part time

Job summary

A leading appliance company in Melbourne is seeking a part-time customer service representative for their National Customer Experience department. This role offers a hybrid work arrangement, competitive hours, and support in a friendly team environment. The ideal candidate has call center experience and a customer-focused mindset. Applications close on October 3, 2025.

Benefits

Development opportunities

Health and wellbeing programs

Generous discounts on products

Onsite car parking

Qualifications

• Strong customer focus and the ability to remain calm.
• Excellent verbal communication skills.
• Patience and understanding from a customer's viewpoint.
• A positive attitude with a strong work ethic.
• Call centre experience or other relevant customer service background.

Responsibilities

• Answer incoming calls and manage service booking requests.
• Process bookings in our job management system (SalesForce).
• Manage customer enquiries relating to bookings, warranties, and product issues.
• Provide updates to customers on their booking status.
• Escalate customer complaints to relevant department for prompt resolution.

Skills

Strong customer focus

Excellent verbal communication skills

Patience and understanding

Positive attitude

Call centre experience

Tools

SalesForce

Job description

Overview

Melbourne, Australia

Reference : 6811775

Employment Type: Permanent part time position working 3 days per week

Work Arrangements: Hybrid work arrangement (working 1 day a week from home)

Supportive and fun team with a great company culture

About the Company

Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.

Role Summary

We have a permanent part time opportunity within our National Customer Experience department. Work hours are from 9:00am to 5:00pm on a Monday (mandatory) and our preference for the other two days would be a Thursday and Friday. This position is ideal if you are looking for consistent hours working three days a week and are seeking a long-term position with a reliable schedule.

Responsibilities

• Answer incoming calls and manage service booking requests
• Process bookings in our job management system (SalesForce)
• Manage customer enquiries relating to bookings, warranties, and product issues
• Provide updates to customers on their booking status
• Escalate customer complaints to relevant department for prompt resolution

Qualifications & Skills

• Strong customer focus and the ability to remain calm
• Excellent verbal communication skills
• Patience and understanding from a customer's viewpoint
• A positive attitude with a strong work ethic
• Call centre experience or other relevant customer service background

Who We Are Looking For

• Individuals looking to work close to home in the Keysborough / Braeside area
• Suited to individuals who enjoy being on the phone and interacting with customers
• Applicants with a strong customer service background from working in a call centre, retail or hospitality industry
• Those who are passionate about providing superior levels of customer service and who take pleasure in helping others

Rinnai Australia will support your efforts to achieve excellence. We offer a supportive team environment, modern premises with onsite car parking, hybrid working arrangements (working 1 day per week from home), development opportunities, health and wellbeing programs, and generous discounts across our entire product range.

If you are looking for a fast paced customer service position, have an excellent telephone manner and can communicate effectively with customers, then we would love to hear from you.

Applications Close : 03 Oct 2025